The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies introducing new products resolving customer issues delivering training and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Sales Manager and provides ongoing insights on market competition and territory trends.
Duties & Responsibilities
Delivers proactive timely customer service across multiple communication channels
Resolves or escalates issues with effective follow-up
Collaborates with internal teams to address concerns and strengthen relationships
Maintains a solution-focused approach in all interactions
Achieves or exceeds revenue goals across total sales equipment and new business
Builds strong customer relationships and drives account growth within territory
Increases sales with existing customers through regular engagement
Communicates monthly with accounts on products promotions training and updates
Supports vendor objectives and company sales initiatives
Conducts cold calls and manages a pipeline aligned with growth targets
Closes sales with compelling presentations tailored to the audience
Advises customers on sales strategies pricing and financing to support business growth
Maintains organized and timely completion of administrative tasks
Submits accurate mileage and expense reports promptly
Keeps dealer email lists current and organized
Schedules appointments accurately using the CRM system
Promotes marketing initiatives including promotions flyers specials and training
Maintains knowledge of vendor marketing programs and support offerings
Assists with planning and execution of annual Dealer Meetings
Conducts pricing studies and distributes dealer pricing and updates
Demonstrates in-depth knowledge of company product lines with accuracy and confidence
Maintains an organized personal library of sales and technical materials for all product categories
Supports collection efforts for outstanding accounts receivable as directed
Understands basic accounts receivable processes and can retrieve relevant records in the ERP system
Performs additional duties as assigned with flexibility to adapt to evolving business needs.
Qualifications
- Minimum High School/GED
- Proficient in MS Office (Word Excel PowerPoint Outlook) and office technology.
- Strong aptitude for mathematical operations and numerical analysis.
- Travel Requirements: Moderate travel required (2550%)
Physical Demands & Work Environment
This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity including:
- Sitting at a desk or using a computer for prolonged periods
- Manual dexterity for typing handling small objects
- Safety Sensitive Job: Maintains alertness and adheres to all safety-sensitive job requirements
We prioritize your well-being from day one with a comprehensive benefits package that includes:
Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex age race color creed religion national origin citizenship or immigration status sexual orientation gender identity or expression disability genetic information marital status veteran or military status or any other status protected by applicable federal state or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs in accordance with applicable law. To request a reasonable accommodation please
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.