Mortgage Client Coordinator Specialist
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are searching for an Account Coordinator who has experience in servicing Mortgage or Lending vendor clients and has exceptional customer service skills. This candidate will communicate with new and current customers through phone email and our different servicing platforms to service and status their appraisal reports. Account Coordinators will also be communicating with appraisers title companies and mortgage professionals throughout this servicing process.
This job also includes:
- Working with assigned clients to determine needs and provide resolutions when necessary
- Staying current on company products and services
- Maintain client details within our platforms
- Maintain up to date client knowledge
- Achieve goals provided by manager
- Internal meeting participation
- Daily resolution of action items
- Participate in company training and other workshops when applicable
- Updating and reporting
Demonstrate all company Core Values:
- Sense of Urgency
- Dig Deeper
- Positive Attitude and a team player
- Customer Focused
- Continuous Improvement
Requirements:
- Organized and high attention to detail
- Excellent communication and customer service skills
- Highly accountable flexible and effective under pressure in a fast-paced environment
- Strong ability to work well in a team environment
Degree or experienced in mortgage industry knowledge preferred but not required.
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Required Experience:
IC
Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
