Regional Medical Equipment Manager II

Our Opportunity:

Chewy Vet Cares mission is to be the most trusted and convenient destination for pet parents and partners everywhere! We view pets (and pet parents) as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. The Chewy Healthcare team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.

As part of this mission we are hiring a Regional Medical Equipment Manager to help us scale a connected detailed omnichannel customer experience for clients of our Chewy Vet Care practices. The Regional Medical Equipment Manager is responsible for the oversight training maintenance and support of all veterinary medical equipment across current and future practice locations. This position ensures that all diagnostic surgical monitoring and treatment equipment is functional compliant safe and used accurately by care teams. The manager plays a vital role in supporting practice operations leading preventive maintenance efforts vendor coordination and providing on-site and virtual support across veterinary practices!

What Youll Do:

• Lead all aspects of equipment management and maintenance lifecycle from installation to decommissioning.
• Schedule and track training for Team Members on equipment; ensure as-needed training maintenance diagnostics and minor repairs occur.
• Help build maintain service records manuals warranties and calibration logs.
• Tag inventory and track equipment in centralized databases.
• Coordinate external vendor support for servicing parts or calibration.
• Inventory & Asset Management: maintain current inventory list across all practice locations.
• Forecast and request new equipment or replacement parts across multiple locations.
• Reduce downtime to operations due to medical equipment.
• Contribute to capital planning and budgeting discussions for equipment upgrades.
• Build and lead preventive maintenance programs.
• Develop and support standardization of clinical tools and equipment across locations.
• Participate in new practice buildouts supporting equipment installation and equipment expansions in existing locations.
• Serve as liaison between practice operations support teams and vendors with medical equipment and servicing.
• Build performance KPIs for the medical equipment performance and track to those metrics on an ongoing basis to achieve best in practice team KPIs.

What Youll Need:

• AA/BA/BS degree in Business Engineering Leadership or equivalent experience (3 years of Facilities/Maintenance Leadership roles)
• 3 years experience functional experience in implementing process changes and managing large complex projects
• Strong analytics and communications background (e.g. math statistics quantitative methods and verbal and writing proficiency)
• Perform gap analysis between physical processes and future operations needs and have the ability to vet project requests and prioritize them accordingly
• Identify and recommend operations improvement opportunities to meet ever growing business requirements
• Influential leadership skills and entrepreneurial spirit.
• Demonstrate initiative accountability and professionalism.
• Customer service attitude focused on exceeding expectations and delivering value to end-users.
• Excellent communication presentation interpersonal and critical thinking skills.
• Ability to manage and schedule domestic travel arrangements independently.
• Willingness to travel up to 80% nationwide.

Bonus if you:

• Registered Licensed or Certified Veterinary Technician.
• Experience leading operations for a multi-site veterinary group OR human health clinic
• Strong understanding of the overall pet care industry and recent trends
• In depth experience and understanding of the veterinary profession in the US

Required Experience:

Manager