Salesforce Program Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Role Summary:
At Caterpillar were delighted to be making a significant investment in our leadership team for our Salesforce capabilities. We have an exciting and challenging opportunity for an accomplished Digital Program Manager with expertise across the Salesforce platform.

What you will do:

This role provides day-to-day leadership of the most complex programs involving all areas of the Salesforce ecosystem and other state-of-the-art digital platforms. This position is also accountable for managing and mentoring a team of software engineers in delivering the common department goals in line with CAT Digital Strategy. The Digital Program Manager will manage the programs and will lead the team that is building a world class digital platform.

• Incumbent will support various project teams and obtain/provide a variety of information starting at concept stage and continuing through prototype pilot implementation and follow-up stages of various projects
• Develop and produce project management schedules.
• Use professional project management tools and techniques to manage reporting tracking charts checklist and project scheduling software and to delegate appropriately.
• Manage change and take active leadership in timely decision making.
• Manage schedules that reflect detailed information related to the changes including effected components and functions timelines for various stages of project completion cost etc.
• Will work with the individual team members from multiple functional disciplines and customers to establish completion dates.
• Monitor progress of projects discusses problems with affected areas assures appropriate personnel are informed of problem and steps are in place to meet schedules.
• Depending on nature of problems expected to recommend possible solutions and alternatives.

What you will have:

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting embracing and achieving objectives.
• Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan organize monitor and control the set of projects ensuring efficient utilization of technical and administrative resources to achieve program objectives.
• Change Control: Knowledge of the processes and procedures by which a change is identified evaluated approved monitored and documented; Ability to manage changes in the production environment and processes effectively
• IT Standards Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies standards and procedures.
  

Top candidates will have:

• Strong knowledge of Program/Project management Agile and SAFe methodologies.
• Familiarity with tools such as Sharepoint PowerBI Azure DevOps Aha etc.
• Knowledge and experience with AI Tools: Salesforce Agentforce and/or Microsoft CoPilot.
• Certifications such as: PMP SAFe Agilist Scrum Master in addition to Salesforce certifications.

Additional Details:

• This position has the option to be based out of either our Chicago IL Peoria IL or Irving TX (Dallas) offices.
• No relocation assistance is available for this position.
• Visa sponsorship is NOT available with this position.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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