Business Systems Analyst II Salesforce (Hybrid role Portland Metro Area)

AtCore Health & Fitness our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands likeStairMasterSchwinnNautilusStar TracThrowdownWexer Gym Rax and were still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic diverse and inclusive workspace. We value our differences and see community strength in diversity and representation. Were always on the lookout for innovators dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves our business partners and our communities. If youre looking for a fulfilling career in helping people find the best version of themselves youve come to the right place.

We are looking for aBusiness Systems Analyst II - Salesforceto join our growing organization!

General Position Summary

The Business System Analyst II - (BSA) plays a critical role in delivering successful solutions by partnering with business and technology groups to elicit requirements and manage the design and development of CRM-related functionalities. The BSA is responsible for all aspects of planning developing implementing and managing application software initiatives across all areas of the business with regards to the entire CRM ecosystem. The BSA is also responsible for continued improvement of CRM processes and production support for the functional areas served.

Essential Functions / Major Responsibilities

• Collaborates with functional owners to understand business needs and implement applications and/or application enhancements using industry best practices.
• Defines and enhances methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement.
• Develops productive relationships with business leaders and respective functional leads across the organization to influence how CRM applications can enable new sources of value.
• Plans and manages small to large project initiatives to ensure goals and objectives are accomplished within the prescribed timeframe.
• Carries out project coordination activities and acts as a liaison between applications team and functional owners within the enterprise and facilitates meetings with constituents.
• Coordinates user acceptance testing.
• Understands existing third-party systems pertaining to the CRM ecosystem and works closely with third-party vendors including outsourced resources implementation partners and consultants to implement new projects and perform production support.
• Partners with Salesforce and ERP teams for small and large-scale engagements and helps to ensure adherence to the enterprise architecture.
• Manages the configuration and setup of the CRM-related solutions using the prescribed change management processes.
• Aids efforts to keep the business systems stable and improve performance through best practices in enterprise master data management data integration and underlying information infrastructure components.
• Understands CRM data architecture and flows and ensures existing data/information assets are identified stewarded and leveraged across the enterprise. Helps develop analytical ad-hoc and exception reports for business efficiency.
• Performs basic-to-advanced administrative functions including user account maintenance reports and dashboards automation flow and other routine tasks.
• Performs regular internal system audits and preparation for upgrades.
• Provide bi-weekly documentation detailing the progress made in the prior two weeks toward onboarding activities developing process and technical proficiencies areas where specific challenges are either being overcome or where help is needed developing relationships both on the Technology team as well as with business constituents and/or vendors and planned activities toward these ends for the coming two weeks.
  

Specific Job Requirements

• High levels of personal integrity when conducting the professional affairs of the organization and dealing with sensitive and confidential data relating to risks and costs.
• Strong organizational skills the ability to perform under pressure and manage multiple priorities with competing demands for resources.
• Strong communication skills with a proven ability to understand key business technology and interpersonal communications concepts and communicate effectively with technical staff and business stakeholders.
• Must have strong functional knowledge in areas that may include customer service sales & marketing sales operations quality and/or other functions within a CRM environment especially with .
• Must have proven expertise in and be able to manage configurations and setups in the Salesforce environment.
• Should be able to manage customer expectations regarding scope schedule and budgetary parameters.
• Documented history of successfully driving projects to completion.
• Engage with business leaders and end-users to understand the requirements as well as facilitate and collaborate with various groups to outline processes & application designs to improve efficiency. Demonstrated ability to understand and articulate moderate-to-complex requirements.
• Strong customer service orientation. Should be able to identify and prioritize IT-Tickets (production support) IT Requests (all other requested applications activity) technical and functional requirements.
• Strong analytical data-processing and problem-solving skills.
• Skill at working within a team-oriented collaborative environment.
• Comfortable working in situations where conflicting priorities ambiguity and/or opinions must be managed professionally.

• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform with the ability to build custom apps and objects formula fields automation flows custom views and other content of intermediate complexity.
• Strong understanding of best practices and functionality.
• Strong data management abilities including experience in mass data loads upserts/inserts/deletes of SFDC data.

Education and Experience Requirements

• Bachelors degree in computer science or a related degree or equivalent experience.
• Three to five years of experience as a business systems analyst within a environment.
• Experience working with Service Cloud. Experience with Field Service a plus.
• Experience in working with complex global organizations satisfying needs of diverse users meeting competing and sometimes conflicting priorities.
• Advanced skills and knowledge of system administration.
• Salesforce Administrator Certification preferred.
• Demonstrated history of working on solutions of increasing scope size and complexity in the Salesforce environment.
• Effective verbal and written communication skills.
• Knowledge and concepts in ERP solutions such as Oracle is a plus.
  

Job Specific Competencies

• Budgets/Cost Control - Plans for and uses resources efficiently always looks for ways to reduce costs creates accurate and realistic budgets tracks and adjusts budgets contributes to budget planning.
• Global Perspective - Has a global view and is comfortable and effective working with global partners understands global markets and international considerations.
• Organizational Savvy - Operates within the organizations formal and informal structures builds allies and relationships across departments uses allies to build consensus and create results is appropriately diplomatic understands others roles and perspectives can sell projects and ideas across the organization.
• Strategic Thinking/Management - Creates and communicates a long-term vision balances short- and long-term goals keeps own and teams work aligned with overall goals understands the market and can predict change understands the industry and the competition creates and adjusts strategic plans.
• Decision Making/Judgment - Recognizes problems and responds systematically gathers information sorts through complex issues seeks input from others addresses root cause of issues makes timely decisions can make difficult decisions uses consensus when possible communicates decisions to others.
• Integrity/Ethics - Deals with others in a straightforward and honest manner is accountable for actions maintains confidentiality supports company values conveys good news and bad.
• Developing Others - Sets challenging and productive goals for team keeps team accountable for actions provides leadership and motivation provides resources and support uses checkpoints and data to track progress sets up systems and processes to measure results.

Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

• Bending stooping reaching twisting lifting pushing pulling and moving items - The employee is occasionally required to stand walk sit and reach with hands and arms; and stoop kneel crouch or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
• Walking and standing - Requires moving around.
• Requires corrected vision and hearing to normal range.
• Requires working under stressful conditions or working irregular hours.

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in an office environment. Involves frequent interaction with internal and external customers.

Position Status

Level: Staff - BSA

FLSA: Exempt

Supervises: N/A

This job description reflects managements assignment of essential functions. It is only a summary of the typical functions of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. The responsibilities tasks and duties of the employee might differ from those outlined in the above job description and other duties as assigned might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race color national origin sex disability age religion sexual orientation gender identity gender expression creed disabled veteran status marital status or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness please contact our Human Resources department at and direct assistance will be provided.