IT Engineer

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Full-time Hybrid Mexico City

At BlueConic were reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industrys first Customer Growth Engine
(CGE) we help brands move beyond traditional CDPs to a smarter faster model for growthpowered by AI built for privacy and designed to create meaningful value across the
customer lifecycle.

Join us in shaping the future of customer engagementwhere businesses dont just collect data but turn it into their next competitive advantage.

We are an AI-First company seeking a forward-thinking IT Engineer to lead IT operations with an automation-first mindset. This role blends traditional IT responsibilitiesmanaging systems SaaS and securitywith next-generation AI agents and agentic workflows that transform how IT supports and scales across the business. The ideal candidate is a seasoned IT professional with strong macOS and SaaS expertise who is passionate about leveraging AI and automation to eliminate repetitive work improve user experiences and deliver scalable IT solutions.

In this role you will:

End-User Support & Help Desk

Serve as an escalation point for IT help desk tickets using Jira Service Desk.
Troubleshoot and resolve macOS hardware software and connectivity issues.
Implement AI-driven ticket triage and resolution agents to increase efficiency.

Systems & SaaS Administration

Administer Google Workspace accounts groups permissions and security policies.
Manage OneLogin SSO and identity lifecycle.
Own SaaS management through Torii including vendor integrations license optimization and cost tracking.
Lead employee onboarding and offboarding streamlining provisioning and deprovisioning with AI automation.
Manage the macOS fleet through Kandji (preferred) or similar MDM platforms.

AI Automation & Innovation

Design and deploy AI Agents to automate IT operations and improve support workflows.
Build agentic AI processes for SaaS lifecycle management reporting and knowledge base updates.
Use scripting (Python PowerShell Google Apps Script) alongside AI platforms to eliminate manual tasks.
Continuously evaluate and integrate emerging AI tools into IT operations Security & Compliance
ApplyAI-enhanced monitoring to identify and remediate vulnerabilities.
Enforcesecurity best practices across endpoints SaaS and identity systems.
Maintainaudit-ready documentation and support compliance initiatives.

Documentation & Knowledge Management

Create and maintain IT policies runbooks and AI workflow playbooks.
Maintain an internal knowledge base with AI-assisted updates. Document repeatable tasks for consistency and cross-team training.
Projects & Vendor Coordination
Leador support IT and AI projects such as tool rollouts and integrations.
Collaboratewith vendors to optimize IT and AI-driven services.
Providetechnical input for IT procurement and solution evaluations.

You have:

4 years of IT administration SaaS operations or IT systems support experience.
Expertise with macOS administration in enterprise environments.
MDM platforms (Kandji strongly preferred; Jamf Mosyle or equivalent also considered).
Google Workspace OneLogin Torii Jira Service Desk.
Hands-on experience with AI tools AI agents or automation platforms is a must.
Strong scripting skills (Python PowerShell Google Apps Script etc.).
Solid understanding of IT security principles and SaaS lifecycle management.
Excellent documentation communication and organizational skills.
Ability to balance daily support with strategic AI-first process improvements.

About BlueConic:
BlueConic is the leading Customer Growth Engine helping brands unlock the full value of their customer data. By combining AI-powered intelligence with real-time activation BlueConic enables businesses to drive growth increase retention and optimize revenue. More than 500 brands including ASICS Forbes Heineken LOréal Mattel Michelin Telia Company and Unilever use BlueConic to create meaningful relationships and drive long-term business impact.

Full-time Hybrid Mexico CityAt BlueConic were reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industrys first Customer Growth Engine (CGE) we help brands move beyond traditional CDPs to a smarter faster model for growthpowe...