Library Access Services Manager

To oversee the planning organizing directing and coordinating centralized Public Services operation for a large library in a fast-paced environment; perform related work. Work closely with Public Services staff for the day to day operations building coordination safety and security unit policies and procedures directing other staff and training directing and mentoring student employees as part of a collaborative group. Provides frontline customer service and assists other staff with resolving customer questions or issues. The position ensures coverage of the unit necessary for operations of the library during all hours. Serves as a bridge between the Director and staff on varied shifts. Hours may vary based on the librarys operating hours and business needs.

Albertsons Librarys Public Services unit brings together traditional library services like Circulation Maker spaces and Computing/Technology support to provide patrons with a comprehensive and enriching experience. This integration ensures seamless access to a wide array of resources enabling patrons to utilize materials and services efficiently. The MakerLab offers a creative space equipped with advanced tools allowing users to engage in hands-on opportunities to transform ideas into tangible projects. Additionally our computing/technology support department maintains robust technological infrastructure ensuring patrons have reliable access to digital resources and support. This holistic approach caters to diverse needs fostering a community of continuous learning and innovation.

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g. fiscal management HR contracts and grants resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational financial and human) in compliance with departmental goals and objectives.

• Supervise staff and develop students: Directly supervises staff including recruitment hiring scheduling training and evaluation; resolve personnel issues and manage associated paperwork. Develop sustainable training methods and manuals utilizing various software and programs. Supervise section staff during evening/nights and weekends manage project assignments and provide coverage for unfilled shifts as needed. Collaborates with unit staff to ensure effective training and direction of student employees.
• Operational Management and Budgeting: Develop and evaluate workflow patterns establish operating standards and monitor expenditures. Prepare projections and provide input for library budget development ensuring efficient operations. Perform duties of other staff during their absence including purchasing deposits course reserves stacks management fines and fees and other tasks required to maintain smooth operations.
• Building Coordination and Safety Oversight: Serve as Building Coordinator by submitting and tracking work orders managing emergencies maintaining building and personnel safety and performing walkthroughs. Plan or monitor projects collaborate with other library and university units on events and act as the primary evening/night and weekend contact for building issues ensuring continuity and effective communication.
• Space Management: Helps facilitate requests for space usage to ensure efficient and equitable allocation of facilities. This includes reviewing and approving requests maintaining scheduling systems resolving conflicts and enforcing policies related to space usage and capacity. The role involves collaborating with stakeholders to address needs providing clear communication about space requirements and ensuring compliance with organizational policies and safety regulations. Tracks and analyzes space utilization data generates reports to support decision-making and addresses any last-minute scheduling adjustments to maintain seamless operations.
• Patron Services and Account Management: Provide exceptional customer service to university and community patrons by facilitating access to materials course reserves and computer lab technology and managing patron accounts. Make decisions regarding material access fines and corrective actions while supporting other staff with complex patron issues.
• Emergency Response Coordination: Act as the designated command post during building emergencies and evacuations assigning tasks ensuring the safe evacuation of patrons and staff addressing complaints or issues and liaising with emergency personnel including Campus Security.
• Research Assistance: Provide basic to intermediate research assistance by conducting reference interviews and answering questions in person by phone via chat or through text messaging during evening/night and weekend hours or in the absence of reference librarian staffing.
• The position ensures coverage of the unit necessary for operations of the library during all hours. Serves as a bridge between the Director and staff on varied shifts. Hours may vary based on the librarys operating hours and business needs.
• Perform other duties as assigned.
• May participate/collaborate with other library/university departments or committees.
• May work in collaboration with other university department personnel such as Architectural and Engineering Services Campus Space Planning and/or Facilities Operations and Maintenance.

• Excellent written and verbal communication skills
• Good knowledge of Library of Congress classification scheme and/or other library classification systems
• Excellent knowledge of customer service practices and principles
• Experience working independently with little or no supervision
• Experience meeting deadlines and performing tasks in a timely manner multi-tasking in a busy environment
• Excellent interpersonal and organizational skills
• Excellent collaborative skills and ability
• Excellent computer skills and the ability to learn new programs

Bachelors Degree or Equivalent plus 2 Years Relevant Experience

Preferred Qualifications:

• Knowledge of management principles
• Preparing and maintaining accurate reports and data in an online environment
• Office management applications such as Microsoft Office Suite and Google Workspace intermediate to advanced
• Two years of general library work experience
• Working both independently and collaboratively