Tech Support Team Leader (German)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment partnered with a renowned Business Process Outsourcing (BPO) specializing in supporting high-growth and disruptive companies to find a Tech Support Team Leader for their offices in Lisbon.
Position: Tech Support Team Leader
Location: Lisbon Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Lead support and motivate a team of technical support specialists.
- Oversee daily operations to ensure service metrics (e.g. response times resolution rates customer satisfaction) are consistently met.
- Serve as the escalation point for complex technical issues related to software hardware or product usage.
- Conduct regular team coaching sessions and one-on-one meetings to enhance performance and skill development.
- Work closely with training and quality assurance teams to identify performance gaps and implement process improvements.
- Prepare and deliver performance reports and insights to management.
- Promote a culture focused on customer satisfaction quality and continuous improvement.
REQUIREMENTS:
- Native/fluent in German (C1) with strong written and oral skills as well as proficiency in English (at least B2)
- Prior experience in a supervisory or team leadership role within a technical support or customer service environment.
- Familiarity with technical products or solutions (e.g. consumer electronics software platforms or related industries) is a plus.
- Demonstrated ability to manage team performance and drive engagement.
- Strong interpersonal communication problem-solving and organizational skills.
- Willingness to work flexible hours including evenings and weekends if required.
OFFER:
- Lunch vouchers 1020 EUR per day.
- 40 EUR transportation allowance or company shuttle.
- Additional birthday day off.
- Guidance and tools to reach career potential.
Key Skills
- Active Directory
- Information Technology
- End user
- Deskstops
- OS
- Windows
- Access Pionts
- Asset Management
- SCCM
- VPN
- Troubleshoot
- Computer information system
- hardware
- Technical Support
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