Customer Care Specialist
Share
Job Location:
Agawam, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
16-09-2025
Vacancies:
1 Vacancy
Job Summary
Customer Support Specialist
Pay: $20-$22 per hour
Whats In It For You
This is an excellent opportunity to join a company that values a supportive work environment and provides clear pathways for professional growth. As a Customer Support Specialist you will be at the forefront of our customer interactions building strong relationships and ensuring client satisfaction. We provide comprehensive training to equip you with a deep understanding of our products and systems. Our competitive pay along with an incentive recognition bonus reflects our commitment to rewarding your hard work and dedication.
Responsibilities include:
- Serve as a primary point of contact for customers handling inbound calls and emails with professionalism and a positive attitude.
- Assist customers with placing orders providing accurate quotes and ensuring a seamless delivery process for our products.
- Maintain a strong working knowledge of our product catalog to provide expert assistance and timely service.
- Act as a customer advocate identifying and resolving issues with a focus on quick effective solutions.
- Collaborate with various vendors to get parts check order status and obtain pricing and quotes.
- Work closely with the warehouse team to resolve inventory discrepancies and ensure accuracy.
- Assist other departments as needed promoting a collaborative and supportive work environment.
- Help improve our processes by providing valuable feedback on system needs and potential changes.
- Ensure all duties are performed in conformance with company quality management standards.
Skills & Qualifications
- Excellent verbal and written communication skills are required.
- Experience in a customer service or sales role is preferred.
- Knowledge of automotive or heavy-duty parts is a plus.
- Proficient with data entry and computers including Microsoft Office products.
- Strong organizational skills and the ability to multitask effectively.
Compensation & Benefits
- Pay for this position is $20-$22 per hour. Your final compensation will be determined by several factors including your education work experience location specific job duties and certifications.
- Our comprehensive benefits package includes health insurance and an incentive recognition bonus (eligibility applies).
This is an excellent opportunity for a motivated and professional individual to secure a new position. APPLY TODAY!
Equal Opportunity: The companys commitment to being an equal opportunity employer ensures that your application will be considered based on your skills and experience without discrimination.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
