Customer Service Representative
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Job Location:
Wood Dale, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Job Description
Job Responsibilities:
- Provide excellent customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain customer records by updating account information and handling changes in services or products.
- Manage large amounts of incoming calls and emails in a fast-paced environment.
Essential Qualifications:
- Excellent communication skills both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a team and independently.
- Proficiency in using customer service software and tools.
Desired Experience:
- Minimum of 1 year of experience in a customer service role.
- Experience in handling high-volume customer inquiries and complaints.
Salary & Benefits:
- Minimum Salary: $65000
- Maximum Salary: $85000
- Currency: USD
- Maximum Experience: 10 years
- Contract Details: Full-time
- Benefits: Health insurance Paid time off Retirement plans
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
