Telephone Operator [Grantham Hospital]

Position:

Telephone Operator

Rank:

Clerk III

Cluster / Hospital / Department:

Hong Kong West Cluster / Grantham Hospital / Health Information & Records Office

Salary:

HK$17286 HK$26908 (HGPS point 2 - 9) per month including Monthly Allowance

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:

To assist in day-to-day operational and supervisory function at Hospital level in the following areas:

1. To operate hospitals telephone system and all relevant communication system on 24-hour shift including overnight shift
   weekends and public holidays in addition to normal office hours by duty rotation and is required to report duty during adverse
   weather and other emergencies.

2. To operate the Hospitals telephone system (PABX) and all related telecommunication systems.

3. To answer internal and external telephone calls manage telephone exchange services.

4. To answer telephone and in-person enquiries from patients and public.

5. To convey important and urgent messages to hospital staff during civil disaster and all types of emergency
   situations in an efficient and orderly manner.

6. To update and manage call groups call messages guidelines telephone directories etc.
   

7. To monitor hospital alarms and inform concerned staffs when emergency occurred.

8. Assist in performing patient registration enquiries and counter services.

9. Assist in handling medical records.

10. Assist in handling the request for release of patient information including medical report and data
    access requests death documents etc.

11. Perform any other duties as assigned by supervisors.

Entry Requirements:

1. (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B)
Chinese Language and Mathematics or equivalent; OR

(b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:

(i) Level 2 in English Language Chinese Language and Mathematics; and

(ii) Level 2 in New Senior Secondary subjects / Attained in Applied Learning subjects / Grade E in Other Language subjects; or equivalent;

2. Ability to perform typing word processing and / or Chinese word processing.

Preferable Attributes / Exposure:

1. Experience in providing administrative support in hospital preferred.

2. Knowledge of common office automation PC applications and HA IT systems.

3. Knowledge of Mandarin or other dialects is an advantage.

4. Good communication interpersonal and organization skills.

5. Relevant experience.

Remarks:

1.

Please refer to for Notes to Applicants.

2.

Serving staff who have completed F.5 / S.5 or equivalent and have 2 years clerical experience within HA may also be considered.

Please submit your application on-line on or before 18 September2025. For enquiries please telephone.