Training & Content Coordinator

What Youll Be Doing

Training & Development

• Design and deliver training programs tailored to Customer Care needs
• Conduct training needs assessments and develop learning plans
• Facilitate Train-the-Trainer sessions with Leads and departmental leaders
• Create course materials for classroom coaching and digital formats
• Lead validation activities exams and training plan reviews

Knowledge Management

• Maintain and evolve knowledge content and tools (e.g. ServiceNow)
• Ensure content is current accessible and easy to navigate
• Capture updates from new initiatives and process changes
• Promote knowledge sharing across teams and partners

Performance & Process Improvement

• Use analytics to measure training effectiveness and engagement
• Recommend and implement improvements to training and content processes
• Stay current with departmental tools and technologies

Education & Experience

• Diploma or degree in Business HR Communications Adult Education-or equivalent experience
• Minimum 2 years in training and content development ideally in a Customer Service environment
• Experience with needs assessments content creation and leadership training
• Proficiency in Microsoft PowerPoint and ServiceNow
• Must be 19 and reside in Atlantic Canada

Skills & Strengths

• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Customer-focused mindset with a passion for service excellence
• Quick to learn and apply new technologies
• Experience training others on tech tools and systems

Assets

• Experience in the lottery or gaming industry
• Post-secondary education in Adult Education or Trainer Certification
• Contact Center experience

AL Benefits:

• Extended health coverage that includes medical dental and vision.
• Basic life insurance and disability.
• Defined Benefit Pension Plan.
• Three weeks of vacation annually (pro-rated) and 13 paid statutory holidays. Plus we have a vacation purchasing program.
• Wellness Support: Wellness programs focused on physical and nutritional health (and more) 3 paid personal care days and a 24/7 Employee & Family Assistance Program.
• Two volunteer days per year.
• Career advancement opportunities.

Recruitment Process: Over the past few years we have embraced meaningful changes in our workplace including enhancements to our hiring practices. Our typical recruitment process includes two in-person interviews an assignment and/or scenario-based questions to assess your knowledge behavioral or cognitive assessments and verification of relevant certifications where applicable. All interviews are conducted in English our primary working language unless otherwise specified.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted. Please note that the successful candidate will be required to undergo reference checks and a mandatory criminal background check. Depending on the role financial educational and credential verifications may also be conducted as part of our comprehensive hiring process.

Internal Employees: Internal employees interested in this opportunity must be in good standing which includes meeting expectations on their last performance review. Performance improvement plans disciplinary action attendance mandatory training and other performance-related items will also be taken into consideration when determining the applicants good standing status. Please note that the Predictive Index (PI) assessment will be conducted or if already completed provided to the hiring managers.

Eligibility to Work in Canada: As applicable candidates must have acquired all required work permits/visas and other authorizations and otherwise be eligible to work in Canada at the time any offer of employment is made by AL. It is the sole responsibility of the candidate to obtain all required work permits/visas and other authorizations.

Our players have been having fun and dreaming big since 1976 when Atlantic Lottery started offering lottery games on behalf of the governments of Nova Scotia New Brunswick Newfoundland and Labrador and Prince Edward Island. The game options have grown and changed over the years and so has our workforce! Todays Atlantic Lottery has more than 600 employees who are the heart and soul of our business. We offer everything from dare-to-dream draw games to online bingo; breakopen tickets to sports wagering; and games in social settings and on the internet. With games come winners - big and small wins every day - but the best thing about lottery games is that when you choose to play with us everyone benefits. 100% of our profits go back into our communities. That feels good! #ProudToBeAL

We are proud gritty community-minded and punch above our weight. Being Atlantic Canadian means that we work hard and we know how to have fun. It also means that we genuinely care for each other as co-workers neighbours and friends.

Your best life is waiting in Atlantic Canada. At Atlantic Lottery we have many roles that allow you to work from any of our four Atlantic provinces. Explore living East:

• New Brunswick
• Nova Scotia
• Prince Edward Island
• Newfoundland

We are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodations) please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference checks and mandatory criminal background checks. Financial educational and credential verification checks may also be conducted as part of our comprehensive hiring process.