Service Desk Manager
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Job Location:
Washington - USA
Monthly Salary:
Not Disclosed
Posted on:
15-09-2025
Vacancies:
1 Vacancy
Job Summary
******Must Be US Citizen******
Overall Assignment Description:
Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in-person support to users in the areas of email directories standard Windows desktop applications and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Minimum Qualifications:
- Associates degree or equivalent experience.
- At least 5 years experience managing an IT service desk.
- Strong demonstrated leadership abilities.
- Experience researching and developing employee training and performance improvement plans.
- Strong working knowledge of desktop and laptop hardware and peripherals
- Strong knowledge of Windows 10 and OSX operating systems and common office applications.
- Experience using an issue tracking system to record monitor and document trouble items and work requests
- (e.g. ServiceNow).
- Excellent proven written and verbal communication skills.
- Strong problem solving and research skills.
- COMPTIA A certification (Required)
- Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
Resumes: The RFQ allows (and expects) you to provide qualifications for Key Personnel; this can include resumes degrees and certificates.
WHATS IN IT FOR YOU
Full Benefits Package
10 Days PTO
10 Paid Holidays
401K
WHO ARE WE
CEdge Inc is an innovative IT consulting firm and a strategic business partner. We offer IT solutions to Federal and State government as well as commercial enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
Required Experience:
Manager
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
A premier IT software consulting firm, CEdge provides technology services to federal and state governments, as well as commercial enterprises across the U.S.
