Appointment Coordinator - Business Development Center
Who is McDonald Auto Group
We are a second- generation family-owned business proudly serving the Mid-Michigan community for over 100 years with deep roots in Saginaw and the Saginaw Valley. Operating 9 franchised dealer brands across 5 locations we employ over 200 dedicated team members. At McDonald Auto Group we foster a dynamic work environment where employees find fulfillment and enjoy coming to work. Our greatest asset is our people and we rely on exceptional team members to deliver the outstanding customer service were known for.
We are seeking a highly motivated energetic and outgoing individual to maintain overall workplace and customer satisfaction. We want you to join our Saginaw MI location if youre ready for a rewarding and exciting career.
Unlimited growth potential - We believe in promoting from within our company.
Benefits include Comprehensive Health Dental and Vision Insurance as well as 401k.
Responsibilities include but are not limited to:
Manage inbound service appointment phone calls
Make outbound appointment calls with dealer provided prospecting list
Check vehicle service history and look for open recalls
Advise customers of recommended services
Establish relationships with current and new customers
Qualifications include but are not limited to:
Previous experience in a customer service-related fields welcomed but not required
An excellent teammate with a collaborative attitude and eagerness to improve
Listen carefully to customer needs and concerns
Ability to build rapport with clients
Extroverted and friendly attitude
Prompt and courteous demeanor
With 5 dealerships and growing there are many opportunities for advancement.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
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