Project Manager (CRM)

JourneyTeamis looking for aCRMProject Manager specializing in MicrosoftsDynamicsSolutions to work alongside ourCRMpractice to oversee and execute successful customer this role you will manage tasks associated with the gathering of business requirements oversee project backlogs collaborate with technical and functional colleaguesand ultimately deliverexcellentCRMsolutions to our customers.

The CRMProject Manager brings a knowledge of both functional and technical capabilities onCRMsolutions during all phases of client engagement.Specificallyfocuson MicrosoftsCRMsolutionsas they relate to implementation and operation of these technologies.

About JourneyTeam

At JourneyTeam our customers are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive lasting impact on the world. With 30 years of technology experience we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365 Microsoft 365 AI and Copilot Azure modern data solutionsall leveraging Microsofts comprehensive security platform.

Duties and Responsibilities:

• Manage assignments that are of a dynamic nature; assigned projects and tasks will require broad industry and technical knowledge of Microsofts CRM Solutions.
• Demonstrate exceptional analytical organizational communication prioritization problem-solving and leadership skills.
• Be able to build and manage Project Plans Project Backlogs and Sprints.
• Coordinate with Project Leadership from JourneyTeam and the customer in managing tasks execution and project plans.
• Lead project resources scope and planning throughout implementation while managing team and client expectations.
• Track project progress to assess and mitigate any risks monitor deliverables costs timing and handle change requests.
• Collaborate with consulting leads and architects to deliver solutions.
• Direct project team(s) via status meetings discovery workshops task breakdowns and other initiatives to ensure project execution applying agile and waterfall hybrid methodology delivery practices.
• Ability to travel when required but generally not required.

Qualifications:

• Bachelors degree and/or 5 years related field or equivalent Project Manager experience.
• 2-5 years experience with CRM solutions.
• Strong analytical skills with the ability to translate requirements into project tasks and backlog items.
• Proficient in Microsoft tools; specifically Project Microsoft 365 Azure DevOps or other project management tools.
• Broad understanding of on-premises and cloud-based Microsoft working models in an enterprise environment.
• Understand fundamentals and advanced practices of project management and execution.
• You embrace and live the JourneyTeam Values:
  • A Caring Mindset
  • Exceptional Performance
  • Being OneTeam
  • Making & Keeping Commitments
  • Taking Ownership
  • Effective Communication
  • A Growth Mindset

Certification Requirements

Applicants for the Project Manager role must have the following certifications or a plan to attain them within the first year of employment:

• MB-910: Dynamics 365 CRM overview
• PL-910: Power Platform overview

Preferred Skills (not required):

• Project Management Certification (PMP CAPM PRINCE2 CSM)
• Experience working in a SaaS company
• Experience with Dynamics 365 (Project Service Automation or Project Operations)
• Experience with Azure DevOp

Here atJourneyTeam we care about our employees growth. Thisis what success looks like in your first year:

30 Days:

• Read and review The Ideal Team Player by Patrick Lencioni
• Shadow other project managers to learn the implementation process and tasks required throughout our projects.
• Be assigned to a project and manage delivery.

6 months:

• Fully involved in project and support efforts and be a contributing member of project teams and long-term client support.
• Conduct regular project status meetings and ensure timeline communication with stakeholders.
• Identify and mitigate project risks ensuring projects stay on track and within scope.

1 Year:

• Develop and implement process improvements based on project learnings to enhance efficiency and effectiveness.
• Build strong relationships with key clients becoming a trusted advisor for their CRM needs.
• Working with the CRM Project Leads conduct training sessions or workshops for team members on project management best practices and tools.
• Provide feedback and contribute to the development of JourneyTeams project management methodologies and tools.

Location:

While remote work is available preference will be given to candidates based in Utah who can regularly commute to our Draper office. We believe in the power of in-person collaborationespecially when it comes to supporting new hire success and building strong team connections.

Compensation:

Base salary range of $80000 $120000

This is the established pay range for the Project Manager role at JourneyTeam. Actual compensation is dependent on demonstrated skills relevant experience and alignment with the roles general new employees can expect to start at the lower end of the range (with opportunity to grow and expand within the organization).

Benefits:

JourneyTeam offers a wide range of excellent benefits including comprehensive healthcare and dental coverage as well as a 401(k) with an approximate 4% employer matchwith immediate vesting. We offerflexible time off with employees averaging3.75 weeks per year and providepaid maternity and paternity leave.

Additional perks include amonthly phone stipend(or the option to join our corporate phone plan) and amonthly gym membership reimbursementof up to$200.

JourneyTeam is anEqual Opportunity Employer. This position is not open to C2C H1B sponsorships or third-party agencies.

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