Intake Community Supports Representative
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Job Location:
Ankeny, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
The Intake Community Support Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.
This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay PTO and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime.
Position Responsibilities may include but not limited to
- Handle inbound and outbound customer service calls including de-escalations to the best of your abilities with our clients placing their meal order
- Address questions and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone email and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
- Assisting clients with reships (after training is completed)
- Assist callers who inquire about the Community Supports benefit and submit a self-referral for those who meet the criteria to submit the referral.
- Notify clients of benefits ending soon within the 30 day time frame and offering to assist with reauthorization when able or explain next steps for those whos agency does not allow Moms Meals to initiate the request
- Explain benefits including nutritional counseling requirements and possible timelines for clients awareness
Required Skills and Experience
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Previous experience with data entry
- Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite 4/5G or DSL circuits
- Must have a quiet workspace that is free from distraction
Preferred Skills and Experience
- 1 year of previous call center experience
- Bilingual (English/Spanish)
Physical Requirements
- Repetitive motions that include the wrists hands and/or fingers
- Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus
Company Overview
Moms Meals is a home-delivered meal service providing fully prepared refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community Moms Meals could be the place for you! We are a family operated business looking for fun compassionate and friendly people who want to make a difference in the lives of others.
EEO
Moms Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race religion national origin ancestry color gender age disability sexual orientation or military status.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
