Principal Consultant- Process Improvement Specialist

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Principal Consultant- Process Improvement Specialist
We are seeking a highly motivated Process Improvement Specialist with a strong background in Operational Excellence Lean Six Sigma (Green Belt/Black Belt certification) and proven expertise in Banking operations and Data Governance. The role requires driving continuous improvement initiatives enhancing process efficiency ensuring compliance with governance standards and supporting business transformation programs within the banking domain.
Responsibilities
Lead and deliver process improvement projects using Lean Six Sigma methodologies
Partner with cross-functional stakeholders across business technology and data teams to identify improvement opportunities optimize workflows and eliminate inefficiencies.
Ensure alignment of operational processes with banking regulations data governance frameworks and compliance requirements.
Drive adoption of Operational Excellence best practices creating a culture of continuous improvement.
Collect analyze and interpret operational and financial data to support decision-making and performance monitoring.
Facilitate root cause analysis and implement corrective/preventive measures for recurring process issues.
Develop and track KPIs/metrics to measure effectiveness of improvement initiatives and ensure sustainability.
Conduct training mentoring and capability-building workshops on Lean Six Sigma and data governance practices.
Collaborate with Data Governance teams to ensure data quality lineage and compliance with data management policies.
Prepare executive-level presentations reports and dashboards to communicate progress risks and outcomes of improvement initiatives.

Qualifications we seek in you!
Minimum Qualifications
Experience in Process Improvement / Operational Excellence preferably in Banking & Financial Services.
Certified Lean Six Sigma Green Belt or Black Belt (Black Belt preferred).
Strong understanding of Data Governance principles data quality management and regulatory compliance
Hands-on experience in process re-engineering automation and transformation initiatives.
Proficiency in process mapping tools (Visio ARIS Signavio etc.) and data visualization tools (Tableau Power BI or equivalent).
Analytical mindset with strong problem-solving and quantitative skills.
Excellent stakeholder management communication and facilitation skills.
Banking domain knowledge covering Retail Corporate or Investment Banking operations.
Strong change management and coaching abilities to influence and embed process excellence culture.
Experience working in Agile/Scaled Agile environments.

Preferred Qualifications/ Skills
Analytical mindset with strong problem-solving and quantitative skills.
Excellent stakeholder management communication and facilitation skills.
Banking domain knowledge covering Retail Corporate or Investment Banking operations.
Strong change management and coaching abilities to influence and embed process excellence culture.
Experience working in Agile/Scaled Agile environments.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.