Customer Service Technician
Customer Service Technician
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Job Description
Donaldson is committed to solving the worlds most complex filtration challenges. Together we make cool things. As an established technology and innovation leader we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn effect change and make meaningful contributions at work and in communities.
Donaldson is looking for a Customer Service Technician to join our team at the Donaldson BOFA Staunton office. This hands-on customer-facing role is critical in supporting both our first-fit and aftermarket filtration equipment and this role you will respond to technical inquiries via phone and email diagnose and troubleshoot equipment issues and support both mechanical and electrical service needs. Youll work closely with the site Operations Manager and collaborate with internal and external customers. When not actively engaged in service calls youll assist with inventory processing equipment and preparing products for shipment. The ideal candidate is technically skilled dependable and passionate about providing exceptional service. Qualified candidates must be able to work an on-site schedule at our Staunton IL facility.
Role Responsibilities:
Respond to technical inquiries (phone/email) related to first-fit and aftermarket filtration products.
Diagnose and troubleshoot mechanical and electrical issues on equipment and systems.
Train customers on usage maintenance and basic repair procedures.
Support warehouse operations including processing units hose kits and aftermarket products.
Operate forklifts and lift equipment (certification provided by Donaldson).
Assist in loading/unloading freight shipments; must be able to lift up to 50 lbs.
Process warranty claims and coordinate replacement parts.
Enforce and promote safety practices at all times.
Maintain professionalism integrity and a customer-first mindset in all interactions.
Other duties as assigned.
Minimum Qualifications:
1 year of Customer Service experience.
Intermediate computer proficiency (Microsoft Office Suite).
Ability to lift 50 lbs. unassisted and perform physical tasks as needed.
Valid drivers license.
Prior experience in technical service installation or repair.
Preferred Qualifications:
Associate degree or technical/professional certification.
HVAC air pumps and electrical experience.
Ability to work independently and collaboratively within a team.
Experience in general industrial maintenance or field service roles.
Knowledge of air compressors industrial ventilation electric motors and three-phase power systems.
Familiarity with hand tools and electrical testing equipment.
Forklift experience (certification provided if needed).
Highly motivated organized and dependable.
Hourly Pay Range: $24.08 - $30.09 per hour depending on relevant experience qualifications and skills.
This position is overtime eligible as per state and federal regulations.
Employee benefits are part of the competitive total rewards package that Donaldson Company Inc. provides to you. Our comprehensive benefits program includes health benefits retirement plan (401k) paid time away paid leaves (including paid parental leave) and more.
Relocation: This position is not eligible for relocation assistance.
Immigration Sponsorship Not Available:
Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g. H-1B J-1 F-1 CPT OPT etc.).
Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
International relocation or remote work arrangements outside of the U.S. will not be considered.
Key words:Industrial Maintenance Air Compressor Industrial Ventilation Electric Motors
Equal Opportunity Employer including Disability and Veteran
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers Donaldson Company Inc. website and any communication from a Donaldson recruiter would be sent using a email address. If you have any questions about the legitimacy of an employment opportunity please reach out to to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race gender color disability national origin age religion union affiliation sexual orientation veteran status citizenship gender identity and/or expression or other status protected by law.
Required Experience:
IC
Employment Type
Full-Time
