Service Coordinator & Customer Service Specialist (m/f/d)
Service Coordinator & Customer Service Specialist (m/f/d)
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Job Description
JOB DESCRIPTION:
ABOUT ABBOTT
Abbott is a global healthcare leader creating breakthrough science to improve peoples health.Were always looking towards the future anticipating changes in medical science and technology.
WORKING AT ABBOTT
At Abbott you can do work that matters and help people to live a healthier and full life grow your career and learn be your true self. You will have access to:
Career development with an international company where you can grow the career you dreamof
An attractive benefits package
A company recognized as a great place to work in dozens of countries around the worldandnamed one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
A challenging position in a fast-growing crisis independent industry
To become part of a dynamic highly educated highly skilled and motivated team
Flat hierarchies open appreciative mentality and efficient constructive lines of communication
Multi-national environment where we foster the development of our talents within the enterprise
Abbott Medical GmbH in Eschborn is looking for a
Service Coordinator & Customer Service Specialist (m/f/d)
PURPOSE OF THE ROLE
Coordinate and plan the daily service activities for Capital Equipment Electrophysiology field service engineer team. Be the link between internal and external customers and the field service team. Responsible for the front and back office administrative and logistical support for the Capital Equipment Service Team. The service team is responsible for installation upgrading repair and preventive maintenance of all capital equipment part of Abbotts product portfolio in compliance with Abbott Business code of conduct Regulatory and Quality policies and procedures.
ROLES & RESPONSIBILITIES
- Be the Front-office key contact person for Capital Equipment. Handling allincoming calls by phone and E-mail for external and internal customers. Performs administrative and incidental administrative functions such as preparing correspondence answering telephones maintaining electronic files and supplies keeping appointment calendar compiling and preparing regular and special reports and other tasks as necessary
- Managing order processing for all servicing related activities
- Work well under pressure and in stressful environments
- Close cooperation with Technical Support team as well as the Supply Chain team
- Coordinate non-planned service visits and repairs (break/fix)
- Coordinate and manage planned service activities
- Assist in administrative follow-up and documenting field service interventions per QA (Quality) system requirements
- Assist with Capital Equipment customer service tasks
EDUCATION & COMPETENCIES
- A bachelors degree in Business Administration or equivalent by experience is desired
- In addition minimum of four plus years of progressively more responsible business administrative experience is required
- Previous experience in scheduling tasks and people by using any kind scheduling software is desired
- Requires a demonstrated knowledge of the practices and procedures of the function company products policies and programs
- Experience working in a broader enterprise/cross-division business unit model preferred
- Ability to work in a highly matrixed and geographically diverse business environment
- Fluency in German and English is a must any additional European languages is a plus
- Computer skills : MSOffice SAP is desired
- Ability to be flexible and respond to situations at short notice
- Ability to work with little supervision within a team and as an individual contributor in a fast-paced changing environment
- Ability to travel approximately 10% including internationally
Follow your career aspirations to Abbott for diverse opportunities with a company thatcan help youbuild your futureand live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
We ask foryourunderstanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.
Connect with us at on Facebook at on X @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
EP Electrophysiology
LOCATION:
Germany > Hesse : Helfmann - Park 7
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 10 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Employment Type
Full-Time
