EOI SAP Solution Manager
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Job Description
Job Description:
Key Process & Technical Knowledge
The consultant should have strong knowledge in:
Application Lifecycle Management (ALM)
- Solution Documentation and Business Process Monitoring.
- Change Request Management (ChaRM).
- Test Suite Management.
- IT Service Management (ITSM).
System & Landscape Monitoring
- End-to-End Root Cause Analysis.
- Technical Monitoring (System DB Host Interface).
- EarlyWatch Alerts and reports.
- Custom dashboards and KPIs.
Operations Control
- Job Scheduling Management (JSM).
- Interface and Data Consistency Monitoring.
- Business Process Analytics.
- Central Technical Administration.
Security & Compliance
- Audit Management and system trace capabilities.
- Integration with SAP GRC for change control.
- Proactive risk & vulnerability monitoring.
Projects & Upgrades
- SolMan system setup configuration and upgrades (7.2 and beyond).
- Integration with SAP Cloud ALM / Focused Build / Focused Insights.
- System landscape readiness for RISE with SAP and hybrid models.
Key Responsibilities
- Lead the setup configuration and management of SAP Solution Manager modules.
- Define and maintain system monitoring strategy across SAP and non-SAP systems.
- Manage Change Request Management (ChaRM) process and governance.
- Ensure incident problem and service request management via ITSM.
- Drive test automation and test management using SolMan Test Suite.
- Monitor and optimize interfaces batch jobs and end-to-end processes.
- Provide early warning and predictive monitoring to reduce system downtime.
- Collaborate with Basis Functional and Security teams for integrated operations.
- Implement reports KPIs and dashboards for program governance.
- Ensure SolMan compliance with audit and security requirements.
- Support cutover go-live readiness and hypercare monitoring.
Required Qualifications & Skills
Education & Certifications
- Bachelors degree in Information Technology Computer Science or equivalent.
- SAP Certified in SAP Solution Manager 7.2 or SAP Cloud ALM.
Experience
- 7 years of experience in SAP Solution Manager implementation & operations.
- Strong experience with ChaRM ITSM Monitoring and Test Suite.
- Experience in SolMan upgrades Focused Build and Cloud ALM migration.
- Hands-on in Root Cause Analysis System Monitoring and EarlyWatch Alerts.
- Experience with RISE with SAP or hybrid cloud deployments preferred.
Technical Skills
- Deep expertise in Solution Manager 7.2 configuration and operations.
- Knowledge of HANA DB Basis administration and technical integration.
- Familiarity with automation tools (CBTA Tricentis integration).
- Strong understanding of ALM best practices and ITIL processes.
Soft Skills
- Strong leadership and governance skills.
- Effective collaboration across business functional and technical teams.
- Strong documentation and reporting skills.
- Ability to anticipate risks and implement proactive monitoring strategies.
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Required Experience:
Manager
Employment Type
Full-Time
