Sr. Product Support Scientist

Help us change lives

At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career an inclusive culture and robust benefits to support your life while youre working to help others.

Position Overview

The Sr. Product Support Scientist role performs a variety of technical and scientific activities within the Operations organization. This position applies experience in analytical chemistry to support analytical test method development product support/product development routine troubleshooting and root cause analysis and continuous improvement efforts.
As a senior-level role this position will keep up to date with current methods in analytical chemistry and will actively seek ways to meet the organizations needs and advance our technical capabilities.

Essential Duties

Include but are not limited to the following:

• Perform a variety of basic intermediate and advanced laboratory skills and techniques emphasizing analytical methods.
• Assist and leads investigations into complex analytical and functional assays associated equipment materials and/or processes.
• Program operate and troubleshoot complex instrumentation such as microplate readers high performance liquid chromatography (HPLC) systems mass spectrometry (LCMS) real-time and digital polymerase chain reaction (PCR) instruments and next-generation sequencers.
• Characterize assay and formulation variability using Measurement System Analysis (MSA) and Design of Experiment (DOE).
• Analyze data to identify trends assists/leads troubleshooting and root cause investigation efforts with ability to utilize recognized root cause analysis tools.
• Support qualification of new raw materials and alternate supplies.
• Support and review in Process and Test Method Validation documentation.
• Clearly and accurately generate experimental protocols draft work instruction procedures test methods and summarize development work through technical summary reports.
• Ability to set timelines and consistently deliver on commitments.
• Ability to work with minimal supervision.
• Ability to work in a highly collaborative environment.
• Ability to communicate complex results to technical and non-technical audiences.
• Excellent verbal and written communication skills.
• Uphold company mission and values through accountability innovation integrity quality and teamwork.
• Support and comply with the companys Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to lift up to 50 pounds for approximately 5% of a typical working day.
• Ability to work on a mobile device tablet or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.
• Ability and means to travel between Madison locations.
• Ability to travel 5% of working time away from work location may include overnight/weekend travel.
  

Minimum Qualifications

• Bachelors degree in chemistry biochemistry molecular biology life sciences or field related to the essential duties of the job.
• 6 years of experience in the life sciences industry. Masters or Doctoral degrees may be considered in lieu of 2 years of experience.
• 2 years working within an FDA 21 CFR 820 ISO 13485 ISO12207 and/or cGMP structured environment.
• Proficient in MS Office Suite (Word Excel Outlook PowerPoint).
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Masters or PhD in Chemistry Molecular Biology or similar discipline.
• Proficiency with statistical analysis software and/or programing (e.g. JMP).
• Experience with in-vitro diagnostic product development design transfer manufacturing or product support.
• Current working knowledge of oligonucleotide analysis and production methods.
• Strong knowledge of continuous improvement methodologies/principles.
• Familiarity with Project Management Principles and Practices.
• Familiarity using Electronic Quality Management System (EQMS) software (Agile preferred).

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation holidays volunteering and personal time) paid leave for parents and caregivers a retirement savings plan wellness support and health benefits including medical prescription drug dental and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation please contact us here.

Not ready to apply Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability protected veteran status and any other status protected by applicable local state or federal law.

To view the Right to Work E-Verify Employer and Pay Transparency notices and Federal Federal Contractor and State employment law posters visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.