IT Helpdesk Support (On-Site)
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Helpdesk Support - Tier I (On-Site)
Wilshire Law Firm is a distinguished award-winning legal practice with over 18 years of experience specializing in Personal Injury Employee Rights and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic collaborative and client-focused professionals who are committed to delivering on our founding core values: Excellence Teamwork and Integrity.
The Opportunity
This award-winning rapidly growing law firm is seeking an enthusiastic highly motivated and driven Help Desk Specialist to support our IT Department. This role offers hands-on experience in a fast-paced professional services environment and the opportunity to grow within a collaborative IT team.
Accountable for
- Monitor and promptly respond to incoming IT support tickets
- Provide day-to-day technical support for computer systems and infrastructure
- Support PCs printers and related hardware (monitors keyboards mice hard drives etc.)
- Set up and configure desktops laptops monitors and peripheral equipment for new and existing users
- Assist with user onboarding and offboarding including system access and equipment setup
- Install configure and upgrade PC software as needed
- Maintain accurate inventory of IT equipment software and user licenses
- Collaborate with IT team members to troubleshoot issues and implement effective solutions
- Ensure systems remain operational and provide support during system outages
Qualifications
- 1-5 years experience inIT Helpdesk Support or a similar role
- Bachelors degree in IT Computer Science or a related field
- Ability to perform effectively in a fast-paced high-pressure environment
- Strong attention to detail and organizational skills
- Team-oriented mindset with a positive professional attitude
- Eagerness to learn while also able to work independently when needed
- Ability to work on-site Monday through Friday in DTLA
Compensation
- $25- $40/hour depending on experience
Benefits
- Paid time off and paid holidays
- Opportunities for growth and advancement
- Team outings and sponsored events
- Employee referral bonus programs
- Firm-paid Medical HMO with affordable upgrades
- Firm-paid Life and AD&D insurance
- Low-cost Dental and Vision plans
- 401k
- FSA (Flexible Spending Account)
- EAP (Employee Assistance Program)
- Pet Insurance
Strive for Excellence. Fight for Justice. Foster Unity.
Join Wilshire Law Firm
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Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
