Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
Pacific Golf & Turf is Northwests premium supplier of John Deere and EZGO Golf Cart products to Golf Course and Sports Turf facilities. We have an awesome opportunity for a leader who is a TEAM player. Were seeking a Service Manager for our Portland Location. We are looking for an individual who has a commitment to customer serviceand is awell-trained and highly organized professional. We are an established company that strives to be the best at taking care of our customers. We look for new employees that are honest motivated responsible dependable work safely and come to work daily. Come join our TEAM!
Primary Purpose and Essential Functions: To oversee the daily operations of the service department working directly with the employees to ensure they have the necessary skills training and tools to perform their addition provide quality customer service for all branch transactions.
General Duties/Responsibilities
Provide leadership and do what is necessary to ensure day-to-day operations run smoothly.
Bring a positive attitude/energy that promotes a team-oriented work environment through clear communication and a desire for the business to succeed.
Assists and supervises technicians including inspection and review of work to assure quality job performance.
Assists with troubleshooting equipment problems makes recommendations for effective repair path as needed.
Monitor shop performance WIP technician efficiency and other reporting as required by management and approve technician times.
Oversee that the facility is a clean and safe work area.
Coordinate efforts between the Parts Service & Sales Departments to ensure that equipment is repaired or prepped for delivery in an efficient and timely manner.
Oversee Service Advisors and admin staff to ensure the department is operating at an optimal level.
Aid in scheduling and coordinating service appointments based on nature of complaint and shop capacity.
Ensure a high level of customer service is being upheld and if not work to resolve customer concerns.
Assist in receiving equipment golf cars and turf equipment that arrive on our trucks and outside carriers document serial numbers condition damages and any other important information.
Assist in loading and unloading trucks must be able to operate a forklift and get certified.
Work with Director of Service to achieve branch goals.
May perform additional duties as assigned by leadership.
Qualification Requirements
HS diploma or equivalent with Trade School Tech certification; College degree a plus
Three years experience as a Service or Service Manager in either an equipment or automotive service shop
Quality customer service & leadership skills a must
General office skills with a working knowledge of Microsoft Word & Excel typing 45 wpm and general knowledge of a 10-key calculator CRT/Data Entry.
Forklift experience
Ability to lift a weight of 50# or more on occasion.
Ability to solve practical problems and ability to read/interpret instructions furnished in written oral diagram or schedule form.
A successful candidate will have proven leadership skills and enjoy being part of a team.
COMPENSATION:
Wage $75000 monthly incentive
Full Time
Competitive benefit package including Medical Dental Vision Life and Disability. Vacation Sick and Holiday Pay. 401(k) plan with company match.
Hours: Day shift
Respond with a resume for employment consideration.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Pacific Golf & Turf is a powersports dealership with locations in Portland, Snohomish, Spokane, and Kapolei. We sell new and pre-owned Golf Carts, UTVs and Turf Equipment from Cushman, John Deere, EzGo, Turfco and Aerway with excellent financing and pricing options. Pacific Golf & Tur ... View more
