Network Security Support Engineer
Network Security Support Engineer
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Job Description
Start: Immediately
Location:Richmond London HQ & Home
Role: Permanent
Salary: Competitive Overtime & Benefits
About Kerv Connect
Kerv Connect is the networking and security practice of the Kerv Group. We help customers deliver digital transformation through secure automated and easy-to-manage solutions across the data centre branch and cloud. Our services focus on solving real-world business challenges by deploying advanced network and security technologies.
All About You
Were looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 45 years experience supporting complex customer environments with technologies such as SD-WAN Firewalls Routing (OSPF/BGP) and ISP management.
Youll be part of a high-performing team providing advanced triage incident response and change implementation while acting as an escalation point for junior engineers.
The role is hybrid with time split between home working our Richmond and occasional presence at our London HQ office.
Your part to play
Provide advanced support for network and security incidents & service requests
Lead implementation of change requests and project tasks
Act as an escalation point for Level-1/2 engineers providing guidance and mentorship
Troubleshoot complex networking/security issues across customer environments
Manage ISP circuits and liaise with providers as needed
Maintain high-quality documentation and ensure knowledge sharing within the team
Participate in the out-of-hours on-call rota and flexible shift coverage
Required Expertise
45 years experience in a network & security support role
ITIL Service Principles
SD-WAN deployment & troubleshooting
Security technologies (firewall policies IPS/IDS web filtering secure web gateways)
Advanced routing (OSPF BGP MPLS)
Switching (Layer 2/3)
ISP circuit management
DDI (DNS/DHCP/IPAM)
Monitoring tools (SNMP API-based platforms)
ITSM platforms (Autotask ServiceNow)
Technical Skills: VeloCloud SilverPeak Fortinet Zscaler Infoblox (training provided for gaps)
What You Bring
Strong technical problem-solving and troubleshooting skills
Ability to create and maintain high-quality documentation
Excellent communication and customer service skills
Time management and task prioritisation in fast-paced environments
Professional proactive and collaborative approach
You will live the Kerv values
Do The Right Thing
Build Future
Think Customer First
Team Is Everything
Spread Good Vibes
What We Offer
Private medical insurance
Pension scheme
25 days annual leave
Training and development opportunities
Employee Assistance Programme
Sick Pay and life assurance
Supportive team culture focused on innovation and career growth
At Kerv were building something special and were building it to last. We want everybody to feel valued included and love working together. With an uncompromising pursuit of amazing employee experience we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity equality and belonging through collaboration and creating exceptional solutions together.
Employment Type
Full-Time
