Network Security Support Engineer

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Start: Immediately

Location:Richmond London HQ & Home

Role: Permanent

Salary: Competitive Overtime & Benefits

About Kerv Connect

Kerv Connect is the networking and security practice of the Kerv Group. We help customers deliver digital transformation through secure automated and easy-to-manage solutions across the data centre branch and cloud. Our services focus on solving real-world business challenges by deploying advanced network and security technologies.

All About You

Were looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 45 years experience supporting complex customer environments with technologies such as SD-WAN Firewalls Routing (OSPF/BGP) and ISP management.

Youll be part of a high-performing team providing advanced triage incident response and change implementation while acting as an escalation point for junior engineers.

The role is hybrid with time split between home working our Richmond and occasional presence at our London HQ office.

Your part to play

Provide advanced support for network and security incidents & service requests

Lead implementation of change requests and project tasks

Act as an escalation point for Level-1/2 engineers providing guidance and mentorship

Troubleshoot complex networking/security issues across customer environments

Manage ISP circuits and liaise with providers as needed

Maintain high-quality documentation and ensure knowledge sharing within the team

Participate in the out-of-hours on-call rota and flexible shift coverage

Required Expertise

45 years experience in a network & security support role

ITIL Service Principles

SD-WAN deployment & troubleshooting

Security technologies (firewall policies IPS/IDS web filtering secure web gateways)

Advanced routing (OSPF BGP MPLS)

Switching (Layer 2/3)

ISP circuit management

DDI (DNS/DHCP/IPAM)

Monitoring tools (SNMP API-based platforms)

ITSM platforms (Autotask ServiceNow)

Technical Skills: VeloCloud SilverPeak Fortinet Zscaler Infoblox (training provided for gaps)

What You Bring

Strong technical problem-solving and troubleshooting skills

Ability to create and maintain high-quality documentation

Excellent communication and customer service skills

Time management and task prioritisation in fast-paced environments

Professional proactive and collaborative approach

You will live the Kerv values

Do The Right Thing

Build Future

Think Customer First

Team Is Everything

Spread Good Vibes

What We Offer

Private medical insurance

Pension scheme

25 days annual leave

Training and development opportunities

Employee Assistance Programme

Sick Pay and life assurance

Supportive team culture focused on innovation and career growth

At Kerv were building something special and were building it to last. We want everybody to feel valued included and love working together. With an uncompromising pursuit of amazing employee experience we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity equality and belonging through collaboration and creating exceptional solutions together.

Start: ImmediatelyLocation:Richmond London HQ & HomeRole: PermanentSalary: Competitive Overtime & BenefitsAbout Kerv ConnectKerv Connect is the networking and security practice of the Kerv Group. We help customers deliver digital transformation through secure automated and easy-to-manage solutions ...