Reactive Sales Agent (Reservationist) - Protea Hotel Fire & Ice! by Marriott, Menlyn Pretoria
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Job Location:
Pretoria - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
We are seeking a dynamic and service-oriented Reactive Sales Agent (Reservationist) to manage guest reservations and inquiries with precision and warmth. This role is pivotal in converting inquiries into bookings while maintaining the highest standards of luxury service and guest satisfaction.
Key Responsibilities:- Respond promptly to reservation inquiries via phone email and online platforms.
- Convert leads into confirmed bookings by understanding guest needs and offering tailored solutions.
- Maintain accurate records of reservations cancellations and modifications using hotel reservation systems.
- Upsell rooms packages and amenities to maximize revenue while enhancing guest experience.
- Collaborate with front office revenue and sales teams to ensure seamless booking processes.
- Handle group bookings corporate accounts and special requests with attention to detail.
- Provide expert knowledge of room types rates promotions and hotel services.
- Ensure all guest interactions reflect the brands luxury standards and personalized service ethos.
- Monitor availability and adjust bookings in line with revenue management strategies.
- Resolve booking issues and guest concerns with professionalism and empathy.
- Matric certificate; diploma in Hospitality Tourism or Sales preferred.
- Minimum 2 years experience in reservations or sales within a luxury hotel or resort.
- Strong communication and negotiation skills.
- Proficiency in reservation systems (e.g. Opera or similar).
- Sales-driven mindset with a passion for guest service.
- Ability to work independently and as part of a team.
- Flexibility to work shifts weekends and holidays.
- Experience with CRM systems and online booking platforms.
- Multilingual abilities.
- Familiarity with luxury hospitality standards and guest expectations.
- Strong organizational and time-management skills.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Corrosion Inspection
- Correspondent
- Data Entry Operation
- Elevator Maintenance
- AC Maintenance
- Jboss
About Company
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by o ... View more
