Multi-Site Customer Experience Manager
Multi-Site Customer Experience Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Multi-Site Customer Experience Manager
Islington (N1 2SD) & Ealing (W5 5JY) Permanent Full-Time
Up to 42000.00 per annum depending on experience
40 hours per week
The candidate should have availability to work 5 days out of 7 across the full range of club opening hours.
As a Multi-Site Member Experience Manager youll create a culture and environment where member facing teams deliver exceptional service across your clubs
Youll have responsibility and accountability for the delivery of all aspects of service lines along with the overall member experience. This is based around an overarching member intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines including membership sales and retention.
As our Multi-Site Member Experience Manager you will:
Lead and promote a beneficiary led service designed to support members at whatever point they are at in their health journey.
Manage the complaints process to agreed SLAs monitoring trends and taking action to reduce the number.
Effectively manage Sales Swim Clinical and Fitness teams.
Manage and drive the commercial success of all key revenue generating services and member retention within the Club including subscriptions swim Clinic and Personal Training and ensuring appropriate action is taken on feedback from member satisfaction surveys and Google Reviews.
Develop initiatives and a culture that will drive member satisfaction future sales increase retention levels and subsequently profitability.
Deputise for the General Manager.
Relevant HR Payroll and membership administration ensuring compliance to all company policies and legislation and ensuring that all systems (financial and membership) are operational and effective.
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options. At Nuffield Health we take care of whats important to you.
Join Nuffield Health and create the future you want today.
If you like what you see why not start your application now We consider applications as wereceive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.
It starts with you.
Required Experience:
Manager
Employment Type
Full-Time
