Customer Success Manager | India (Bangalore based)
Customer Success Manager | India (Bangalore based)
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Job Description
At Jamf we believe in an open flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture achieve our goals and thrive as #OneJamf.
What youll do at Jamf:
As a Customer Success Manager (CSM) at Jamf you will act as a dedicatedresource and owner for an assigned book of customer accounts ensuringcustomer engagement adoption and retention across that book of business.
The CSM position works within the Customer Success Department andoperates in the Account Owner role supporting the entire Jamf Product are responsible for forging deep relationships with the customerdecision makers and stakeholders driving proactive engagements business reviews and best practices ensuring customers realize measurable value.
The Customer Success Manager owns the customer relationship along theirentire journey post-sale from onboarding to value realization working cross-functionally to advocate for customer needs and resources to ensure theirsuccess as well as providing feedback back to Jamf representing the voice ofthe customers. This role requires advanced knowledge of Jamf platform ofproducts customer environments and key technical workflows for theircustomers businesses.
This role is offered as hybrid with the expectation to be in the office 3 days per week. We are only able to accept applications for those based in Bangalore and have sponsorship to live and work in India #LI-Hybrid
What you can expect to do in this role:
- Own and manage a book of business of customers serving as the primary point of contact and customer advocate.
- Ensure retention and customer satisfaction by delivering value-driven engagements that align with the customers goals. Develop and execute comprehensive Success Plans tailored to each customers unique objectives ensuring desired outcomes and value realization.
- Analyze and assess account health to proactively mitigate risks escalating and addressing issues to preserve and grow customer relationships.
- Foster long-term trusted advisor relationships with stakeholders across all levels of the customers organization.
- Leverage advanced industry knowledge to guide customers on best practices and drive alignment between their goals and Jamfs solutions.
- Lead business reviews with executive and decision maker groups with a clear focus on customer success metrics and forward-looking strategies.
- Collaborate with cross-functional teams to resolve customer challenges and align internal efforts with a customers success as well as driving retention and growth efforts with the account sales representatives.
- Champion customer advocacy ensuring their book of business feedback is aggregated and shared to inform the product priorities and the swift resolution of their issues.
- Execute risk mitigation strategies to retain at-risk accounts using data-driven insights to analyze and assess customer health and applying our playbooks for mitigation techniques.
What are we looking for:
- 3 years of experience working with customers in a technology-driven environment (required)
- 3 years experience in one or more the following: Customer Success leading meetings giving presentations owning the customer relationship renewals (required)
- Experience working with macOS iOS or tvOS (required) Strong communication and interpersonal skills with the ability to translate technical details into business value
- Expertise in using Customer Success tools (Gainsight preferred)
- Experience in working in a self- directed learning environment
- Ability to interact effectively with coworkers in a results driven culture
- Ability to de-escalate situations to ensure customer satisfaction
- Self-starter energetic multi-tasker highly motivated team player
- Ability to work independently and as part of a team
How we help you reach your best potential:
We offer flexible work-life in a choice-based office model and new hires receive a#WFHstipend to better their work space.
Benefits are a critical part of the whole employee experience. Our benefits package includes generous paid time off including VTO health and mental health benefits family planning services retirement and more.
What it means to be a Jamf
We are a team of free-thinkers can-doers and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches believing that fulfilled individuals create a thriving vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic best selves at work at rest and at play. We are committed to supporting the continual improvement of Apple in the workplace the organizations that rely on them and the people who keep it all running smoothly.
Above it all waves our banner of #OneJamf and the knowledge that when we stand together we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same and be as secure as using a personal Jamf customers are able to confidently automate Mac iPad iPhone and Apple TV deployment management and security anytime anywhere to protect the data and applications used by employees in the workplace students learning in the classroom and streamline communications in healthcare between patients and than 2500 Jamf strong worldwide we are free-thinkers can-doers and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at
Required Experience:
Manager
Employment Type
Full Time
