German-speaking Technical Support Specialist to Hamburg, Germany
German-speaking Technical Support Specialist to Hamburg, Germany
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Job Description
Job Description
We are seeking Technical Support Specialists to provide technical assistance for a luxury automotive brand. This role requires strong technical interest/knowledge (training will be provided) excellent problem-solving skills and the ability to deliver high-quality support to ensure customer satisfaction.
About the company
Our client is a leading international digital services and consulting company that supports businesses in 46 countries. While they are constantly innovating for our customers their motto remains the same: Everyone deserves a chance to grow!
What will you do
Manage team performance and ensure SLAs and KPIs are met
Coach and support the onsite team
Maintain applications operating systems and PC components (hardware)
Resolve incidents within the scope of the SLA
Handle software staging (preparation installation configuration)
Support logistics warehouse management and delivery services
Provide end-user support
Promote continuous improvement and transformation
Candidate profile
Valid Class B driving licence (mandatory)
50% willingness to travel locally in the Hamburg and Bremen region
C1 level German and English language skills
Experience with workplace and software/OS installations and support
Knowledge of Microsoft and Apple products
Previous experience in a team leadership role (desirable)
Experience in performance and attrition management (desirable)
Coaching and feedback skills
Employer offers
Varied tasks with opportunities to contribute your own ideas
Comprehensive training platform for soft and hard skills plus coaching and mental health programmes
Daily interaction with a large listed company in the automotive manufacturing industry
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment agency connecting multilingual talent with the most exciting jobs all over the world. We have a global network of partners and candidates and we specialize in matching language-skilled candidates with companies looking to strengthen their international teams.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
