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At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Service Center Operations ManagerIn this role you will have the opportunity to coordinate service work done at site and ensure it complies with ABBs and customers guidelines. Each day you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.
This role is contributing to the Robotics and Automation Business across the UK & Ireland.
Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.
In this role youll help run what runs the world by taking on meaningful work that drives real impact.
You will be mainly accountable for:
Leads and delivers planned preventative agreement coordination
Assessing gaps in service delivery contract execution and customer focus and working with engineers and operations managers to mitigate the issues identified.
Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
Email inbox managment.
Maintaining and monitoring competency and certification database.
Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.
The work model for the role is: #on-site
IT skills (Microsoft etc.)
SAP experience/awareness
Scheduling tool / Salesforce experience
Demonstrate excellent organization skills
Good communication skills
Team player
Self-Motivated
Task driven
Ability to take on multi roles
ABB offers a full range of benefits to help you thrive at work and beyond.
Competitive salary
25 days annualleave plus bank holidays
Competitive contributory pension scheme
Life assurance
Flexible benefits scheme (Includes options to buy/sell holidays health checks dental eye care gym memberships cycle to work gadget discounts and more)
Internal mobility opportunities mentorships & access to projects globally
Employee Assistance Programme
Generous employee referral scheme
Private medical cover
Generous bonus scheme
For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisations dedication to a better world of work and exhibits this through excellent HR policies and people practices.
ABB Robotics & Discrete Automation Business area provides robotics and machine and factory automation including products software solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. us. Be part of the team where progress happens industries transform and your work shapes the What Runs the World.
#ABBCareers
Exciting Career Opportunity in Robotics
This role is part of ABBs Robotics business which is preparing to become an independent company. By joining us now youll be part of a dynamic and fast-paced organization at the forefront of robotics innovation. As we transition into a separate entity outside the ABB Group youll have the chance to shape the future grow your career and work alongside world-class experts in a more agile and entrepreneurial environment.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
IC
Full-Time