EDP Programmer II (Senior Desktop Support Technician)
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Job Location:
Amherst, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About UMass Amherst
The flagship of the Commonwealth the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access fuel innovation and creativity and share and use its knowledge for the common good. Founded in 1863 UMass Amherst sits on nearly 1450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching research scholarship and creative activity. The institution advances a diverse equitable and inclusive community where everyone feels connected and valuedand thrives and offers a full range of undergraduate graduate and professional degrees across 10 schools and colleges and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental social economic and technological challenges in our world.
Job Summary
Support the research and teaching missions of the Department of Mathematics and Statistics a large research and teaching department with several hundred computer users that teaches 15000 students each year by maintaining the integrity of operating systems software and hardware for workstations desktop computers and servers in a highly dynamic multi-platform computing environment. Support the administration of all departmental UNIX/Linux MacOS and Windows computer systems and the departments local area network. Assure that an effective and smooth running operation prevails and that the high standards set forth are maintained.
Essential Functions
- Install maintain and configure hardware components operating systems and application software on workstations desktops and laptop computers. Includes creating and updating shell scripts for monitoring and improving system performance.
- Provision department computer systems and bring systems into compliance for security standards.
- Provide technical support to users of the department computing facilities. Assist in organizing and conducting computer training seminars prepare teaching materials and other documents. Work closely with faculty staff and students in support of their computing and networking needs.
- Use professional judgement as appropriate to independently research and resolve issues and problems that arise in system and network administration duties. Make suggestions for improvements and future growth related to the department computing environment (hardware software and networking needs).
- Install maintain and upgrade services and support departmental high performance Linux cluster.
- Ensure compliance with existing industry and campus security and privacy standards and best practices. Perform infrastructure security evaluations and audits as required.
Other Functions
- Work collaboratively and effectively to promote teamwork diversity equality and inclusiveness.
- Work in partnership with colleagues within the CNS community and across the campus to support the Deans strategic priorities.
- Perform other duties as assigned in support of the mission and goals of the College of Natural Sciences.
Minimum Qualifications (Knowledge Skills Abilities Education Experience Certifications Licensure)
- Two (2) years of relevant experience which includes:
- Hardware and software troubleshooting and repair.
- Experience in installation maintenance configuration and troubleshooting of current macOS and Windows operating systems applications and network client software.
- Customer support experience including understanding of escalation processes.
Associate degree or above can substitute for one (1) year of relevant experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Preferred Qualifications (Knowledge Skills Abilities Education Experience Certifications Licensure)
- Experience supporting mail web file print identity management backup.
- Experience using scripting and programming languages.
- Effective interpersonal and communication skills with the ability to work in a cooperative team environment.
- Knowledge of computer network protocols TCP/IP NFS SMTP HTTP.
- Experience with Windows Server Administration.
- Experience with Windows Linux and MacOS X.
- Knowledge of mathematical/statistical software.
- Experience in information security best practices and highly available enterprise network architecture and industry best practices.
Physical Demands/Working Conditions
- Ability to lift up to 50lbs and to reach and move IT equipment.
- Ability carry and bend.
Work Schedule
- Monday Friday
- 8:30am 5:00pm 37.5 hours per week.
- Will include on-call off hours emergency support.
Salary Information
- USA/MTA Non-Exempt Grade 16.
- Classified Step Scale
Special Instructions to Applicants
Along with the application please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.
At UMass Amherst and in CNS we strive to be a community where every individual feels a sense of belonging where every individual is included and where every individual is valued. You can find these values and goals here ( University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Required Experience:
Senior IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
About Johnson & Wales University: Founded in 1914, Johnson & Wales University is a private, nonprofit, accredited institution with campuses in Providence, Rhode Island, and Charlotte, North Carolina.
