Desktop support engineer
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job ID: SC-8747 ()
Hybrid/Local Desktop/Network Technician with MS Entra/Azure ID wired/wireless troubleshooting DNS Deskpro ticketing Ruckus/Brocade MS 365 and Active Directory experience
Location: Columbia SC (DJJ)
Duration: 6 Months
Driving required around sites mostly within Columbia with occasional travel to other countries. Valid Drivers License will be required.
REQUIRED SKILLS:
5 Years of experience with Microsoft Entra ID and general Microsoft administration
5 years of experience with Windows Server environments
10 years of experience in troubleshooting skills in networking (wired/wireless)
5 years experience responding to help desk requests via ticketing system
Ability to work independently and collaboratively in a team setting
Excellent communication and documentation skills
Preferred skills:
Experience with Deskpro ticketing system
Experience with Active Directory DNS and Group Policy
Experience with Ruckus/Brocade network switches
REQUIRED EDUCATION:
Bachelors Degree. May sub for equivalent experience.
DAILY DUTIES / RESPONSIBILITIES:
Key Duties
Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
Respond to Wired and wireless network issues
Network account onboarding and offboarding via custom scripts
Infrastructure-related incidents
On-Call Support Rotation
o Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
Infrastructure Projects
o Assist in network rollouts upgrades and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks including:
Entra ID (Azure AD) management
Group policy and user provisioning
Microsoft 365 administration
Assist with server administration tasks including:
Basic Windows Server maintenance
Monitoring and performance tuning
Patch management and updates
innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
