Service Delivery Manager - Retail
Service Delivery Manager - Retail
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Nature Of the Account: Retail
Start Date: 2-Dec
Type of Support: Non-Voice
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule Restdays: 24x7
Educational Requirement: At least 2nd year completed
Work Experience:
- With 2-4 years experience with Business/ Operational Insight generation and presenting same to client and internal stake holders
- Assurance of Operational commitments/Financial Know how on P& L
- Extensive knowledge experience and understanding of MS Excel and other MS Office Tools
- Preferred: Six Sigma methodologies/certifications
- Relevant Job titles: Senior Group Lead Group Lead Operations Manager
Responsibilities:
- Oversee Service Delivery: Manage the execution of services to ensure they are delivered efficiently and effectively to meet customer expectations and Service Level Agreements (SLAs).
- Customer Relationship Management: Act as a primary contact for clients building and maintaining strong relationships addressing their needs and ensuring high levels of customer satisfaction.
- Team Leadership: Lead mentor and coach the service delivery team including creating schedules assigning tasks and providing support to team members.
- Performance Monitoring & Improvement: Monitor service performance using metrics and KPIs identify areas for improvement and implement changes to enhance service quality.
Employment Type
Full Time
