Engineer 1, Technical Services
Engineer 1, Technical Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
MAIN DUTIES
1. Technical Support & Troubleshooting
Respond to customer support inquiries via phone email and chat addressing both basic and moderately complex issues and performing initial concern triage.
Perform troubleshooting for controllers and system applications providing effective solutions to technical problems.
Document all interactions by creating detailed cases for proper tracking review and reporting.
Develop visual guides for troubleshooting or installation such as technical drawings work instructions or troubleshooting guides to support customer resolutions.
2. Programming & System Configuration
Independently program Copeland Supervisory Controllers (e.g. E2 E3 Site Supervisor) using appropriate reference documents and tools. Assist in troubleshooting and optimizing controller configurations to improve system performance.
3. Remote Commissioning
Conduct remote commissioning via phone for start-up sites ensuring all systems are operational before final sign-off with the contractor on-site.
4. Graphical Custom Screens
Assist in creating graphical custom screens using standard tools and templates including mapping graphical instruments and installing them on PCs.
5. Food Service Troubleshooting and Technical Support
Provide technical assistance for temperature monitoring products particularly for Food Service Applications ensuring proper functionality and customer satisfaction.
6. Process Documentation Continuous Learning and TS Laboratory Management
Contribute to the team Knowledge Base by documenting FAQs and creating knowledge base articles to support team efficiency.
Actively participate in cross-training sessions team meetings and interdepartmental training to expand technical knowledge and skills. Assist in maintaining the technical services laboratory by performing inventory checks basic device maintenance and housekeeping tasks.
Support the creation of device simulators under the guidance of senior team members.
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Employment Type
Full-Time
