Dedicated Technical Support Specialist II
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Details
Type of Support: Omnichannel Technical (Email chat phone)Contract Duration:Full Time
Work Schedule:Open to shifting schedules (subject to business requirements)
Work type and Location: HybridMetro Manila
Expected start date: December4 2025
About Us
Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.
More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.
Welcome to Crescendo. Welcome to whats next.
The Role
Were looking for a Technical Support Specialistto join our rapidly growing team. Youll be supporting our customers providing expert-level technical knowledge to resolve customer issues and guidance on the advanced usage of the product. Youll be doing everything from answering basic customer questions to taking deep dives into customer workflows to resolve customer problems. Youll work closely with the engineering team to facilitate end-to-end resolution of customer issues and help represent the voice of the customer to the Product team.
What Youll Do:
- Become a subject matter expert on all aspects of the companys platform with deep product knowledge
- Collaborate closely with engineering teams to troubleshoot and resolve customer issues efficiently.
- Serve as the primary point of contact for customers and their suppliers representing the organization with professionalism and clarity
- Utilize internal tools to investigate data analyze system behavior and review customer configurations
- Partner with the Product team acting as the voice of the customer to influence and help shape the product roadmap
- Coordinate with post-sales stakeholders to triage understand and resolve customer issues promptly and effectively
- Leverage broad product expertise and insights into customer needs to drive increased product adoption
- Act as a product-matter expert to support cross-functional teams across the organization
- Proactively identify opportunities to improve internal workflows both within Customer Support and company-wide
- Use support platforms (e.g. Intercom) to deliver best-in-class service levels and meet established SLAs
What We Expect From You:
- 1-4 years in a customer-facing role
- Excellent verbal and written communication skills
- A real passion for working with customers
- Demonstrated ability to quickly learn complex technologies and software
- Growth mindset an eagerness to learn and approach change with optimism and resilience
- Willingness to get your hands dirty at an early-stage company
- Demonstrated ownership over problems and ability to deliver for a customer even when the going gets tough
- Ability to work in the PST time zone
What Youll Get In Return:
- Hybrid workplace - depending on the partner role management and/or personal workspace
- Competitive compensation based on experience
- Attractive benefits package including medical dental and vision options based on location
- Access to free posture-based fitness workouts from home
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Senior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
PartnerHero builds quality teams for unparalleled outcomes. We work with companies that care about quality, efficiency, people, culture, and retention.
