Support Engineer

Hackensack, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 13-09-2025

Vacancies: 1 Vacancy

Job Summary

About LiveU

Join the leader in live IP-video solutions for top broadcasters sports organizations public safety and more. With over 5000 customers in 150 countries LiveU is trusted to cover every major news and sports event from the US Presidential Election campaign to the Summer and Winter Games.

Location: Hybrid - 2 days in Hackensack NJ Office

Responsibilities

Field incoming requests/issues via omni-channel platform (phone email and chat).

Take ownership of requests and support through resolution or escalation.

Document requests/issues and related support activity.

Identify priority escalation situations and manage them according.

Raise awareness of procedures that require modification and/or are missing.

Collaborate across the company as needed to resolve requests/issues.

Identify and report cases that could be addressed with self-service and/or automation.

Salary range: $20-$24 / hr

Requirements :

Flexibility to work some holidays and weekends and extra hours as needed.
Outstanding customer service skills.
Prior experience handling customer requests/issues (service).
Technologically proficient with software and hardware.
Technical support experience desired but not mandatory.

Remote Work :

Yes

Employment Type :

Permanent

About LiveUJoin the leader in live IP-video solutions for top broadcasters sports organizations public safety and more. With over 5000 customers in 150 countries LiveU is trusted to cover every major news and sports event from the US Presidential Election campaign to the Summer and Winter Games.Loca...