Internship - Customer Experience & Marketplace Operations
Internship - Customer Experience & Marketplace Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Adeo is the worlds third-largest distributor of DIY and decoration products with more than 30 billion euros in annual sales and 110000 employees in 21 countries. Key group brands include Leroy Merlin Bricoman Obramat Tecnomat Obramax Bricocenter and Weldom.
The group recently launched its Marketplace France and Italy in 2020 and 2021 respectively and Spain most recently at the end of 2022. It is a key pillar of an ambitious plan to transform the entire business and become the worlds leading habitat platform. The Marketplace will help expand product and service offerings improve customer experience strengthen market positioning and create a key revenue stream. It is a unique opportunity to be a part of the start of an innovative project with a startup mentality.
MISSION
- Contribute to key Customer Experience initiatives from conception to implementation.
- Support the management of internal and external stakeholders ensuring effective communication and follow-up.
- Develop and maintain dashboards and reports (Google Sheets Data Studio/Power BI) with metrics on NPS incidents and seller performance.
- Analyze performance and NPS data to identify patterns trends and top offenders proposing actionable improvements.
- Design and conduct business experiments or hypotheses to validate initiatives and build predictive models.
- Prepare and organize reports for seller consultations with clear insights and improvement recommendations.
- Monitor key KPIs: NPS contact rate incident rate delivery times reason share customer satisfaction among others.
- Identify and propose solutions to pain points in the customer journey especially in post-sales and delivery processes.
- Generate insights that connect performance data customer voice and business strategy to support decision-making.
BASIC QUALIFICATIONS
Hard Skills
- Advanced proficiency in Google Sheets / Excel (pivot tables advanced formulas).
- Knowledge of SQL (BigQuery is a plus).
- Experience with reporting tools: Data Studio or Power BI.
- Strong data analysis and statistical interpretation skills to extract clear insights.
- Interest and basic knowledge in Customer Experience NPS and e commerce/marketplaces.
Soft Skills
- Analytical mindset and results orientation.
- Proactivity and high energy.
- Responsibility and autonomy in task management.
- Curiosity eagerness to learn and process improvement mindset.
- Strong communication skills and ability to work collaboratively across teams.
The position is based in our offices in Madrid and we cant wait for you to join our team! If youre ready to take on this challenge and make an impact we want to hear from you!
NB: since our team is international we would appreciate if you can apply with a CV in English version :)
TU TALENTO NO TIENE LMITES
S quieres conocer ms informacin acerca de nuestro Propsito valores y acciones y nuestras vacantes de empleo dejamos a tu disposicin nuestra Web de Empleo Corporativa Leroy Merlin Espaa.
CAMBIAR NUESTRO MUNDO EST EN NUESTRAS MANOS!
Employment Type
Full Time
