IT Product Manager I
IT Product Manager I
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Salary Not Disclosed
1 Vacancy
Job Description
- To support backlog management ticket prioritization and quality assurance across ResX applications and enhancements enabling efficient delivery and improved system reliability under a T&M model.
- Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.
- Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
- Align ticket prioritization with business impact and delivery timelines.
- Serve as the initial point of contact for incoming tickets via JIRA ServiceNow and email.
- Triage and assign tickets to appropriate teams (development support infrastructure).
- Monitor ticket queues and ensure timely resolution of incidents and requests.
- Define and execute QA strategies for enhancements and fixes.
- Conduct functional and regression testing across online batch and XML-based applications.
- Collaborate with developers to validate fixes and ensure production readiness.
- Document test cases results and defects in alignment with client standards.
- Interface with subject matter experts (SMEs) business users and application owners to validate requirements and clarify issues.
- Provide regular updates to project managers and leadership on ticket status QA outcomes and delivery progress.
- Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
- Maintain dashboards and logs for transparency and governance.
- Utilize Power BI ServiceNow SQL databases and VPN connectivity for collaboration.
- Record time and effort in the PPM tool Clarity for work capitalization and prioritization.
Employment Type
Full-time
