Network Technician I IT 1

Bryan, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

General Summary:
Installs and configures computer hardware and software; troubleshoots problems including running diagnostics test and taking appropriate corrective action; and provides software and hardware training as required.

Essential Duties:

Configures installs and documents computer hardware and software including PCs printers memory and hard drives

Troubleshoots problems with county hardware software and computer network including running diagnostics tests using testing equipment and taking appropriate corrective action.

Provides support to county employees over the network phone and at their desks throughout the county. Will travel to remote county offices when required.

Assists in administering network-wide software such as Active Directory and DHCP.

Develops hardware imaging and software deployment and removal scripts.

Documents changes requests and installations using the ticket tracking software ServiceNow and updates existing or creates new documentation where appropriate.

Determines parts that need to be ordered for computers and other computer-related equipment.

Assist with and cover after-hours call for the IT Department on a rotational basis. Assist other IT divisions as may be necessary.
Other Duties as assigned.

Supervision
Received: General instruction task assignment and prioritization and periodic employee performance evaluations.
Given: This is a non-supervisory position.

Education
Required: Two-year Associates Degree in Computer Science Information Systems or related field or any equivalent combination of education and experience which provides the required knowledge skills and abilities.
Preferred: BA or BS in Computer Science Comp Engr. MIS or related field.

Experience
Required: One year of computer related experience or any equivalent combination of experience and education
Preferred: Two-years or more computer related experience

Certificates Licenses Registrations
Required: Valid State of Texas Class C Drivers License.
Preferred: MCDST MCSA MCSE MOS or CompTIA A CTT Network or Server

Physical Demands
Typical:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit; use hands to type; reach with hands and arms; and talk and hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move objects weighing up to 40 pounds such as computers printers stacks of records or other similar objects. Specific vision abilities required by this job include close vision and ability to adjust focus.

Knowledge Skills & Abilities
Typical:
Knowledge of:
-PC hardware and software repair Windows Operating Systems and Microsoft Office applications

Ability to:
-Work independently on projects with minimal supervision or as part of a team as needed.
-Organize workload; establish priorities; and meet established deadlines.
-Prepare clear concise and complete reports correspondence and other written materials.
-Anticipate identify and effectively resolve various issues and problems.
-Provide management with sound constructive advice and information concerning job tasks.
-Comply with all County and departmental policies and procedures and meet attendance and punctuality guidelines.
-Be constantly alert and aware of the hazards involved and follow the safety practices and principles in reporting and preventing accidents.
-Multitask and work in an environment with frequent interruptions.
-Establish and maintain positive and cooperative working relationships with all levels of County staff.

Skills:
-Strong verbal and written communication skills.
-Strong customer service skills.
-Excellent planning organizational problem-solving and time-management skills.

Work Environment
Typical:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but may be noisy or distracting. The employee is required to perform multiple tasks simultaneously and to perform tedious and exacting work. The employee may be required to work closely with others as part of a team or perform required job functions remotely to work under time pressures to meet dead-lines and to work in emergency situations.

Required Experience:

DescriptionGeneral Summary:Installs and configures computer hardware and software; troubleshoots problems including running diagnostics test and taking appropriate corrective action; and provides software and hardware training as required.Essential Duties:Configures installs and documents computer h...