Maintenance Clerk - Cape Town Marriott Hotel Crystal Towers
Maintenance Clerk - Cape Town Marriott Hotel Crystal Towers
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g. small print). Transmit information or documents using a computer mail or facsimile machine. Exchange information with other employees using electronic devices (e.g. pagers and two-way radios email). Stand sit or walk for an extended period of time or for an entire work shift.
Follow all company safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and/or cost-savings. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
- Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
Policies and Procedures
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests service needs in a professional positive and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
Communication
- Speak to guests and co-workers using clear appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Enter and locate work-related information using computers and/or point of sale systems.
- Read and visually verify information in a variety of formats (e.g. small print).
- Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
Computers/Software
- Transmit information or documents using a computer.
Office Equipment
- Transmit information or documents using mail or facsimile machine.
Analytical Skills
- Computer Skills
- Learning
- Decision-Making
- Problem Solving
Interpersonal Skills
- Diversity Relations
- Interpersonal Skills
- Team Work
- Customer Service Orientation
Communications
- Listening
- Applied Reading
- Communication
- English Language Proficiency
- Telephone Etiquette Skills
- Writing
Personal Attributes
- Integrity
- Positive Demeanor
- Presentation
- Dependability
- Adaptability/Flexibility
- Initiative
- Stress Tolerance
Organization
- Time Management
- Multi-Tasking
- Detail Orientation
Physical Abilities
- Visual Acuity
General Administration
- Typing
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
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Employment Type
Full-Time
