Onsite Workspace Management Technician (Bilingual Spanish and English)
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility and continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning. We work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
About the Role: WSM Technician
As part of Maersks IT Transformation we are centralizing the management of IT activities to deliver consistent high-quality services across regions. To ensure each region has focused IT support weve established lean empowered Account Management teams. TheWSM Technicianrole is a key member of these teams responsible for delivering hands-on IT support to business customers and ensuring smooth day-to-day operations.
You will be the on-the-ground expert for IT hardware and infrastructure bridging the gap between global IT services and local business needs.
In This Role You Will:
- Provideon-site IT supportfor incidents and tasks that cannot be resolved remotely including desktops laptops printers servers and switches.
- ManageIT asset tracking and auditingfor hardware and software not connected to the network following global processes.
- Troubleshoot and supportserver housing and LAN cablingto maintain operational continuity.
- Collaborate withFacilities Managementduring office moves ensuring seamless IT setup and relocation.
- Be available foron-call emergency supportduring critical incidents outside regular hours.
- Work closely with theGlobal Service Desk (GSC)to resolve user requests and incidents within agreed SLAs.
- Coordinate withvendorsfor hardware repairs upgrades and servicing.
- Support IT transformation initiatives ensuring smooth service delivery during structural changes.
- Deliverexceptional customer service ensuring adherence to Maersks IT standards and processes.
What You Bring:
- Technical Expertise:
- Proficiency with Microsoft Windows OS (XP and newer).
- Strong troubleshooting skills for PCs laptops printers and peripherals.
- Basic server and network troubleshooting experience.
- Familiarity with Active Directory file/print services and MS Office applications.
- Problem-Solving:Ability to diagnose and resolve hardware/software issues efficiently.
- Business Awareness:Understanding of ITs role in business continuity and customer satisfaction.
- Process & Risk Management:Comfortable following change management protocols and risk procedures.
- Performance Orientation:
- Commitment to resolving tickets within SLAs.
- Focus on minimizing downtime and escalations.
What We Value in You:
Youll be a key player in an essential IT transformation working across regions and departments. Your ability to build strong relationships and deliver top-tier service will be crucial to ensuring the smooth running of our IT operations.
What we offer:
- Fixed-term contract for 6 months
- Benefits above law
- 100% Onsite
- Monday to Friday - 8:30 to 5:30
- Work zone: Lomas Virreyes Polanco CDMX
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
For over 100 years, our customers have been changing and improving the world through trade. It has always been our passion and privilege to be their trusted, open and brave partner. Making trade more effective and our customers more successful.
