SAP Mexico Intern Technical Service Management

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What Youll Build

The SAP Mexico Internship program is a global-minded strategic & paid internship program that provides university students the opportunity to find purpose in their careers. This is more than an internship its the foundation for a career built on connection creativity and impact.

Position title: SAP Mexico Intern Technical Service Management

Location: Monterreyor CDMX México

Expected Start: December 2025*

Duration: 18 Months

We are seeking a student with a technical background to join our team as a Technical Service Management this role you will learn and support the delivery of high-quality technical managed services assisting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey. You will contribute to ensuring customer satisfaction through effective service delivery and close collaboration with other roles across SAP.

Key Responsibilities

• Support reporting and follow-up of Key Performance Indicators (KPIs).
• Learn about and work with SAP platforms and cloud infrastructure.
• Assist in technical delivery topics and technology discussions with customers.
• Support administrative and coordination tasks related to service delivery.
• Help introduce managed services scope roles and responsibilities during customer onboarding.
• Contribute to issue resolution risk mitigation and escalation processes.
• Collaborate with global teams to drive operational excellence and ensure a One SAP customer experience.
• Support customer satisfaction through proactive issue mitigation and escalation management.
• Learn to take part in leading technical delivery and managing system landscapes as part of the SAP Enterprise Cloud Services (ECS) team.
• Contribute to the setup and execution of the SAP overall governance model for each customer.
• Collaborate closely with ECS Technical Operations to support operational topics including ticket handling and process follow-up.

What Youll Bring

Were looking for someone who takes initiative perseveres and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Currently pursuing a degree in Computer Science Engineering Information Management Business Administration or related fields.
• Strong communication and presentation skills.
• Good understanding of IT and cloud concepts.
• Proficiency in English (mandatory); additional languages are an asset.
• Interest in technical topics and motivation to learn.
• Understanding of cloud architecture and IT infrastructure.
• Strong customer focus networking relationship-building and problem-solving skills.
• Competency in multi-tasking and managing multiple engagements in parallel.
• Excellent communication skills and experience in customer-facing roles
• Ability to switch communication styles for technical and non-technical audiences.
• Proactive problem-solving attitude and customer-first mindset.
• Interested in working international and global virtual matrix organizations
  

Where You Belong

Be part of SAP Next Gen a global community for students universities schools and educational partners who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring coaching and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience making an impact from day one by contributing to meaningful projects that help the world run better. Youll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual in-person and hybrid learning sessions cultivated just for you and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas skills and creativity in a global fast-paced environment. Open doors for future career opportunities within SAP and beyond.

As a Technical Service Management Intern youll have the opportunity to learn directly from experts in cloud operations and enterprise service management. Youll collaborate with global teams supporting Rise with SAP customers gaining real-world experience in cloud delivery customer engagement and technical service governance all while building the foundation for a future career in SAP.

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*Start Date may change depending upon recruitment timeline*

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 433362 Work Area: Administration Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid