Dispute Resolution Officer
Dispute Resolution Officer
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Job Description
Dispute Resolution Officer
- 2 x roles:1 x Full time until February 2026 1 x part time (4 days) until June 2026
- Geelong office location with flexible hybrid working (3 days in office)
- JG5 Offering a competitive starting base salary of $122100 (pro rata for part-time) plus super and benefits
Help improve the everyday every day
Right now were seeking a Dispute Resolutions Officer who will continue to play their part in caring for the lives of everyone on Victorias roads. Someonea wholl bring their authentic selves to work stand up for whats right and collaborate in a team to improve the everyday for Victorians our colleagues and our partners.
Find out more about our shared purpose and what drives every one of us.
About the role
In this key role you will manage both informal reviews and Disputes Applications under the No Fault Protocols coordinating with both the clients and their lawyers to resolve issues fast. Youll use thoughtful analysis strong stakeholder engagement and genuine empathy to ensure every decision supports both the clients interests and TACs standards.
About the Team
Our team includes Administrative Coordinators Dispute Resolutions Officers a Dispute Specialist and a Team Managerworking together in a collaborative no-wrong-answer environment where every voice matters. The management style is supportive and inclusive guiding decisions toward the best client outcomes by drawing on each others expertise and experience.
What were looking for
1. Independent Dispute Resolution and Negotiation skills
Youll lead informal reviews and dispute applications in relation to a clients entitlements under TAC. Your role ensures fair timely outcomes aligned with the Transport Accident Commissions protocols and legal framework.
2. Clear Communication & Stakeholder Collaboration
Collaborating with clients solicitors internal teams and external stakeholders to draft briefings responses and correspondences with clarity and professionalism. Youll translate complex issues into understandable actionable insights building trust through empathy and responsiveness.
3. Continuous Improvement & Insight Sharing
Youll investigate dispute outcomes and provide feedback to the broader business to ensure ongoing sound decision making. By participating in projects and sharing what works youll help refine TACs internal dispute resolution processes and client service frameworkschampioning a culture of efficiency and client-centric improvement.
4. About you
You will require a clear understanding of TAC legislation and policy. You will work well under pressure in a fast paced environment. Your critical thinking skills will be important to resolve matters in a timely and cost effective manner
You will have the ability to think outside the square to achieve the best outcomes for both our clients and the organisation.
Level up your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful youll progress to a face to face interview. All applicants will be advised of the outcome of their application.
For more information read the attached Position Description or contact Kirsty Milne on for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Tuesday 16th September 2025.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
