Integrated Customer Experience Business Strategist

San Jose, CA - USA

Yearly Salary: $ 103900 - 209100

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

We are looking for an experienced Strategist to support strategic initiatives and business planning across our Integrated Customer Experience (ICX) team. ICX combines frontline Sales and Support for Adobe serving as the first point of contact for customers seeking assistance inquiries or opportunities to expand their Adobe footprint. You will collaborate and work closely with partners across Sales & Support Delivery Business Operations Product Management Customer Data Insights & Analytics FP&A to drive forward critical initiatives. From developing the business strategies such as financial ROI models marketplace comparisons and piloting concepts - to developing and implementing strategies to accelerate scaling the team this role is at the forefront of operationalizing ground-breaking ideas to evolve the business.

It is a role that requires a combination of strategic expertise curiosity maturity and grit with excellent judgment and exceptional range (no task is too small to be performed with excellence). This candidate will demonstrate quick learning and an impressive history of driving results. Most importantly the candidate will deliver through strong relationships and use excellent communication to reach alignment across executive teams keep projects on track and have fun.

What Youll Do

Partner with leadership to deliver strategic projects that enable the business to implement its highest priority initiatives (e.g. technology evaluations building our customer value creation story; scaling sales operations; etc.)

Use data to conduct in-depth analyses across areas of the business (e.g. customer segments / regions / product lines) to develop deep understanding of key drivers identifying improvement areas and opportunities

Manage day-to-day operational needs which may include leading complex multi-functional projects on behalf of VP of ICX

Act as the strategic thought partner to various members of the Leadership team helping craft the strategy for various business initiatives

Encourage teams to break organizational assumptions and challenge status quo

What Youll Need to Succeed

Strong interpersonal analytical and problem-solving skills with a bent towards execution and results

Ability to synthesize complex ideas and extract the significant nuggets of information relevant to a particular audience

Assertive approach and track record of strategic story telling with ability to lead and influence all levels of partners from working teams to executive leadership

Experience with planning process and/or metrics and measurement desired

Strong communication skills written and verbal

High-energy team-first attitude: Motivated to work hard in a fast-paced ever-changing environment to help our growing business

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$209100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...