Customer Success Manager Healthcare payments Senior Associate
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.
As a Customer Success Manager in Healthcare Payments you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.
J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers providers and payers for every healthcare payment transaction. The Customer Success Manager requires a self-motivated problem-solving healthcare professional who wants to learn and be challenged in a fast paced team-oriented environment. The Customer Success Manager is responsible for helping healthcare providers maximize the utilization and satisfaction with InstaMed products and services.
Job responsibilities
- Develop strong relationships with J.P. Morgan Healthcare Payments customers operational technical and financial stakeholders to ensure effective communication and collaboration.
- Execute product adoption expansion and retention activities to support a healthy customer base.
- Manage service escalations by identifying the scope of the issue containing the impact managing the positioning and communication and ensuring the issue is brought to full resolution.
- Maximize revenue retention by identifying service and utilization trends then develop and execute action plans to address the issues.
- Collaborate with customer stakeholders on the analysis and prioritization of defects and enhancements. Then coordinate internal prioritization and position timing expectations with your customers.
- Manage release communications to review new features and defect resolution prior to each InstaMed release. Then coordinate feature rollout to customers.
- Tracks and analyzes key metrics to measure customer success.
- Collaborate with other teams within J.P. Morgan in support of your customers including facilitating regular meetings with stakeholders and managing follow up action items.
Required qualifications capabilities and skills
- 4 years of experience or equivalent expertise in customer success or a relevant domain area
- Strong verbal and written communication skills
- Strong technical aptitude and ability to effectively communicate with both technical and business stakeholders.
- Comfortable using technology with a willingness to learn new technological skills programs and tools
- Demonstrated analytical skills and critical thinking ability
- Ability to quickly learn and understand InstaMeds products and articulate best practices to maximize the value of our solutions.
- Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations.
- Minimum of 2 years experience in a healthcare industry
- Preferred qualifications capabilities and skills
Preferred qualifications capabilities and skills
- Healthcare technology experience preferred.
- Bachelors Degree or higher or equivalent work experience.
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
