Operations Site Manager Healthcare
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Bedford-Stuyvesant Family Health Center (BSFHC) is a patient-centered team based multi-specialty practice that has a full-time opportunity available for a Operations Site Manager in central Brooklyn. BSFHC has been providing affordable comprehensive outpatient medical and dental services in an outpatient setting for over 40 years. As a Federally Qualified Health Center (FQHC) BSFHC serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional courteous and highest quality health care with dignity to those we serve especially the undeserved population without regard for ability to pay.
Position Summary
The Operations Site Manager ensures effective coordination of clinical support and non-clinical workflows maintaining compliance with internal policies and external regulatory requirements. This position plays a key role in aligning site activities with organizational objectives fostering operational excellence and supporting the delivery of equitable patient-centered care.
Job Responsibilities
- Supervise PSRs and front desk operations.
- Prepare monthly schedules and ensure adequate coverage and breaks.
- Ensures the cleanliness and maintenance of site and communicates with the Facility Director to ensure cleanliness.
- Oversee all non-clinical programming and patient information services.
- Orders all supplies necessary for the efficient operation of the offices.
- Maintains petty cash and prepares receipt for CEO approval.
- Handles human resource issues in collaboration with the Leadership Team and with BSFHCs Human Resources department as necessary.
- Address patient complaints and feedback; document issues and support resolution efforts.
- Reviews bills generated by BSFHC when patients inquire in person or by telephone. Make adjustments on the bills if necessary and send the information to the Billing Department. Answers questions about bills that patients may have.
- Oversee the business office operations such as patient registration billing information and the opening and closing of encounters and act as a liaison with leadership.
- Completes adjustment forms when a patient has changed insurance or no longer gets Medicaid. Obtains Health Center CEO approval.
- Maintains the inventory of furniture and equipment.
- Reviews daily and monthly statistical reports on patient utilization of services and providers on collection of fees from self-pay patients and on no-show rates per provider.
- Trains. coaches supervise and evaluate Patient Servoce Representatives
- Participate in meetings special projects and serve as a backup for clinical support when needed.
- Other duties as assigned.
Education/Experience Requirements:
- Bachelors degree preferred; however a combination of education and relevant experience will be considered.
- High school diploma or General Education Diploma (GED) required.
- A minimum of two (2) years of related experience is preferred.
- Must be flexible and available to work various shifts including weekends (Saturday and Sunday) as needed to support site operations.
Other Related Skills/Experience:
- Demonstrated ability to collaborate effectively with management and multidisciplinary teams to support organizational goals.
- Proven commitment to maintaining confidentiality in compliance with BSFHC policies and HIPAA regulations.
- Exceptional interpersonal and communication skills with a consistent display of professionalism courtesy and respect when interacting with patients staff families and community members.
- Strong customer service orientation with the ability to engage diverse populations with tact patience and cultural sensitivity.
- Dedicated to ensuring that all patients and visitors receive prompt personalized attention and are treated with dignity respect and compassion.
- Proficiency in Microsoft Office Application including Word Excel and PowerPoint
- Proficient in using eClinicalWorks(eCW)and Electronic Medical Records (EMR)
Salary Range 50k andBased on experience
Benefits Overview: We offer attractive compensation with comprehensive benefits including Medical 401k Retirement Plan with discretionary Match Free Life Insurance and Long-Term Disability Transportation Plan Generous Paid Vacations and Holidays.
BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
About Company
BSFHC offers a broad range of health care services with an emphasis on prevention, education and critical support services in the heart of Brooklyn New York. medical center, diseases, diabetes, cardiology, eyecare, dental, social work, children hospital, counselling, Gym, Fitness, Ful ... View more
