Customer Care Officer
Customer Care Officer
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Job Description
Customer Care Officer
As a Customer Care Officer you are the key link between the customer the Account Manager and internal departments. With your dedication and accuracy you ensure flawless customer service build strong client relationships and have a positive impact on business results. By managing customer administration correctly proactively following up requests and streamlining internal processes you contribute to optimal customer satisfaction and a high-performing organisation.
Responsibilities
Customer focus and relationship management
You maintain regular contact with customers and gain a clear understanding of their specific needs
You play an advisory role and explore cross-selling opportunities where possible
You follow up on orders from A to Z inform customers on time and handle complaints quickly and effectively
You play an active role in measuring and increasing customer satisfaction
Efficient administration and internal collaboration
You accurately enter customer data in the systems and monitor agreements on pricing delivery times and payment terms
You build a strong internal network and work closely with R&D production planning calculation and finance
You carry out financial check-ups in collaboration with your colleagues in Finance
You report regularly to the Coordinator and contribute to improvement initiatives
Problem handling and solving
You work accurately and take ownership of your responsibilities
You proactively suggest improvements and share them within the team
You communicate openly with colleagues and contribute to a strong #OneTeam mindset
Why are you our new Power Player
You hold at least a bachelors degree or equivalent experience in a customer-focused role
You work precisely and enjoy bringing structure to processes
You have a customer-oriented and solution-driven mindset
You can easily adapt in a dynamic environment and keep an overview even during busy times
Teamwork is part of your DNA: you align smoothly with colleagues and communicate clearly
You speak fluent Dutch and can also communicate in French
Whats in it for you
A challenging job where you can truly make an impact on both the customer and Europal
A modern international work environment with short decision lines and plenty of room for initiative
A no-nonsense company culture with family entrepreneurship and customer focus at its core
A strong focus on positive team spirit and continuous development via the Europal Academy
A solid company group with long-term perspective and ambitious growth plans
An attractive salary package including extra-legal benefits
Send your CV today to or apply via the Apply button.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
