ServiceNow Senior Manager
ServiceNow Senior Manager
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1 Vacancy
Job Description
The ServiceNow Sr Manager is the strategic linchpin for all things ServiceNow within Infrastructure Engineering. Reporting directly to the VP Head of Infrastructure Engineering this role architects develops and implements scalable ServiceNow solutions (ITSM HAM SAM HRSD) across the enterprise. The incumbent leads platform upgrades integrations and customizations ensuring business alignment and operational efficiency. If ServiceNow were a symphony this role is the conductor.
You will be the primary point of contact for all ServiceNow initiatives and an expert in the full life cycle of ServiceNow services for our internal stakeholders focusing on platform leadership stakeholder engagement and team development. You will also partner with the ServiceNow Platform & Automation group business leaders and other infrastructure teams to drive operational excellence data integrity and continuous improvement. This is a highly visible role that will be impactful to our organization!
Job Responsibilities
Platform leadership & Architecture
- Serve as the technical authority for ServiceNow guiding design and optimization of workflows queues and service catalogs.
- Architect and implement ServiceNow solutions such as ITSM HAM SAM and HRSD.
- Lead platform upgrades integrations and customizations with minimal drama and maximum impact.
Stakeholder Collaboration & Requirements
- Partner with stakeholders to translate business requirements into robust technical solutions.
- Gather requirements and convert them into actionable technical designs.
- Ensure high levels of stakeholder satisfaction and engagement.
Team Development & Mentorship
- Mentor ServiceNow developers and administrators raising the technical bar.
- Build and develop a collaborative high-performing ServiceNow team.
Operational Excellence
- Manage multi-tenant and MSP environments ensuring data integrity compliance and seamless integration with enterprise reporting tools.
- Collaborate with the Data group to maintain and report on software hardware and licensing data.
- Integrate ServiceNow data into the Operations Dashboard and Monitoring Solution for enhanced visibility and decision-making.
Documentation & Governance
- Maintain comprehensive documentation for architecture workflows and configurations.
- Ensure completeness integrity and compliance of software hardware and licensing data.
Results to Be Produced
- Scalable high-performing ServiceNow solutions supporting ITSM HAM SAM and HRSD and other modules.
- Streamlined workflows and service catalogs that drive operational efficiency.
- Successful platform upgrades and integrations with minimal disruption and maximum impact.
- Comprehensive documentation for architecture workflows and configurations.
- High levels of stakeholder satisfaction and engagement.
- Accurate compliant and actionable data for decision-making.
- A technically proficient collaborative ServiceNow team.
- Enhanced visibility of ServiceNow data in operational dashboards.
Qualifications :
- 5 years of experience in ServiceNow architecture and development.
- Proven expertise in ITSM CMDB HAM SAM and HRSD.
- Strong understanding of ServiceNow scripting (JavaScript Glide APIs).
- Experience designing and managing HRSD workflows.
- Deep knowledge of workflow automation queue management and approval chains.
- Experience with MSP environments domain separation and delegated administration.
- Familiarity with data governance and integration with enterprise reporting tools.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) preferred.
- Excellent communication and stakeholder management skills.
Preferred Skills
- Experience with Agile methodologies and DevOps practices.
- Familiarity with integration tools (REST SOAP MID Server).
- Ability to lead cross-functional teams and manage multiple projects.
Work Location(s)
Remote options available (US-based Canada-based or LatAm-based)
Travel Requirements
Approx. 10%
We welcome applications from individuals with disabilities. If you are an individual with a disability and would like to request a reasonable adjustment in relation to any of the above please email and include Applicant Adjustment within the subject line with your request and contact information.
Some of the Benefits We Have Include
J.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs.
- Our flexible work environment allows employees to work remotely when needed
- Generous Annual Leave Policy
- Comprehensive Medical Insurance
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
By submitting your application you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as required and described therein.
Please explore what were all about at .
EEO and Job Accommodations
We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!
J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
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Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
