Customer Experience Representative - Temporary
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Job Location:
Burlington - Canada
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
How will you CONTRIBUTE and GROW
The Customer Service Representative will serve as the first point of contact for our industrial medical and specialty gas customers. The core purpose of this role is to handle all inquiries by phone email and customer portals. The ideal candidate will be a strong communicator with excellent customer service and administrative skills capable of thriving in a fast-paced environment.A Customer Service Representative is responsible for delivering exceptional support to customers by addressing their questions concerns and various requests. This role involves communicating with customers through different channels and ensuring a positive customer experience.
Key Responsibilities
Respond to Inquiries: Answer customer questions about products services company policies and promotions.
Resolve Issues: Investigate and resolve customer complaints or problems efficiently and professionally. This may involve troubleshooting escalating issues to other departments and following up to ensure a satisfactory resolution.
Process Transactions: Handle customer orders returns exchanges and payments.
Maintain Records: Keep detailed and accurate records of customer interactions transactions and feedback in a CRM (Customer Relationship Management) system or database.
Provide Information: Offer accurate valid and complete information by using the right methods and tools.
Build Relationships: Build sustainable relationships of trust with customers through open and interactive communication.
Meet Goals: Work to meet individual and team targets for customer satisfaction call handling quotas and other metrics.
Are you a MATCH
Competencies and Profile
Some prior knowledge of industrial experience in welding
Proficient with Computers
Strong working knowledge with Oracle Salesforce and Google would be considered an asset
Experience working in customer service role is essential
Excellent communication and interpersonal skills
Excellent customer service
Prioritization and time management is a must
Requirements
Post-secondary diploma required
Proficient English and French
Oracle experience required (2 years)
Must be detail oriented and have excellent time management skills
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter ... View more
