Customer Care Agent (Bilingual FrenchEnglish)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
- Provide exceptional service to an upscale international clientele via telephone email and chat while maintaining a positive empathetic and professional attitude toward customers
- Offer assistance and solutions that will result in increased customer satisfaction
- Assist 40-50 customers a day and meet daily KPIs by maintaining a customer satisfaction score of 94% or above
- Provide order and returns status to customers and explain policies and procedures
- Action customer orders
- Collaborate with colleagues when necessary to resolve customer complaints and escalate as needed
- Provide feedback to the team and management about customer trends
Perks And Benefits:
- $19.00 per hour
- Extended health and dental benefits including comprehensive mental health programs and coverage
- Parental top up program
- Generous Employee Discount
- Access to telemedicine and employee and family assistance program
- Savings and retirement plan matching contributions
- Gender Affirmation Coverage
- Opportunity to work with cutting edge technologies and an innovative team thats pushing the boundaries of technology
Qualifications :
How To Excel In This Role:
- A minimum of 2 years of customer service experience preferably in a call center environment
- Excellent written and verbal communication skills in both French and English as you will be servicing clients in both languages daily
- Open to work from Monday to Friday and during weekends according to business needs
- An interest in fashion and products
What Sets You apart
- Able to work autonomously from home with minimal supervision.
- Tech savvy and capable of troubleshooting common tech issues with minimal support (wifi VPN etc..).
- Proficient at multitasking. Agents work with two screens and seven core applications (Zendesk Talkdesk Slack Gmail).
- Good communication and negotiation skills strong judgment and autonomy.
Additional Information :
#LI-Hybrid Hybrid
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.SSENSE h ... View more
