Director, Retail Insights

At NIQ we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Director to own and lead our commercial and service relationship with a key client. This role involves developing strategic plans driving data-driven merchandising strategies and leveraging complex analytics to generate incremental sales and profits for clients through our NIQ suite of products and solutions. 

In this role you will be the primary trusted partner for client executives delivering key insights through the Full View of the NIQ solution suite and expertise to bear on their most important growth questions. You have rich retail knowledge and can confidently speak to industry issues and consumer trends. You have direct experience harnessing insights from retail POS transaction data customer loyalty analytics and Retail collaboration programs to drive positive commercial outcomes for our client. You can derive actionable insights from data and are excited to coach members of the account team to develop highly engaging stories and actionable recommendations for our client. You are comfortable utilizing data and analytics and view them as a key component of confident role involves establishing and deepening client relationships developing strategic plans to embed NIQs solutions into the clients decision-making processes driving insights-driven strategies and leveraging the team and broader NIQ organization to drive value and change for our client. 

Key Responsibilities: 

Strategic Planning and Execution:

• Develop comprehensive joint business plans with client executives and internal NIQ leadership  
• Create phased roadmaps of key activities deliverables and results
• Lead the implementation and execution of analytical recommendations within client insights and merchandising teams

Client Relationship Management: 

• Act as the primary client services lead with client stakeholders
• Establish and manage strategic as well as day to day insights deliverables Merchandising Insights and other client teams
• Help the client understand and proactively manage evolving customer and market dynamics by ensuring they receive proactive relevant and high-quality thought leadership on a regular cadence

Analytics and Insights: 

• Coach and oversee the teams delivery of high-quality insights and analysis that accurately and effectively solve client problems
• Ensure the client and the account team fully utilize NIQs products to drive value-added decisions in part by managing usage reports 
• Oversee the immediate resolution of data discrepancies operational issues and software availability issues with urgency

Project Management:

• Oversee multiple priorities deadlines and projects across the account team and contracted deliverables
• Execute the delivery of our solutions ensuring timely outcomes and client satisfaction 
• Grow and develop with a team responsible for delivering against client commitments

Innovation and Development:

• Collaborate with internal NIQ experts to develop relevant and effective solutions to the clients growth needs by identifying opportunities to develop new capabilities and approaches
• Stay current with industry trends and educate clients on innovative merchandising and collaboration best practices
• Support thought leadership through internal learning knowledge-sharing and development

Team Leadership and Development:

• Be the Account Leader leading all NIQ associates on the account team to make a positive impact for the client in every interaction. Coach team members to become extraordinary client partners  
• Set career paths and resource development structures to maintain and scale a highly engaged team mentor and coach associates to align with the companys vision and strategy
• Drive extraordinary team engagement that maximizes associate performance and retention

Business Development:

• Play a supporting role in business development for new business at assigned client partner with specialty sellers and create leads
• Support the development of partnership deliverables client engagement team statements of work and joint operation and engagement models for contract execution and delivery

Qualifications :

• 10 years of relevant experience in Retail CPG Merchandising or Professional Service. Grocery Retail preferred 
• Bachelor or Advanced degrees 
• Have direct experience delivering insights and end to end story telling through POS transaction data and/or customer loyalty data 
• Proven experience developing and executing category strategies that generated revenue growth 
• Effective in executive-level communications influencing and engagement  
• Experience leading teams and ability to coach others in data analysis 
• Experience with retail collaboration programs  
• Strong project management skills with demonstrated strength in meeting and resolving multiple client requests/issues at the same time to maintain positive client relationships in complex situations
• Highly proficient in Microsoft applications (Excel PowerPoint)
• Strong sense of urgency and accountability to drive client outcomes
• Team leadership cross-functional people management training and development experience required

Additional Information :

This role has a market-competitive salary with an anticipated base compensation of the following range: $110000-$165000. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment comprehensive health insurance industry-leading parental leave life insurance education support and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

Yes

Employment Type :

Full-time